About The Position

This position is for a Health Unit Clerk/Patient Care Technician (PCT) working part-time, 24 hours per week, on evening shifts. The PCT will perform a variety of technical tasks and bedside functions under the direction of a Registered Nurse (RN). Responsibilities include direct patient care such as hygiene, skin care, mobility, and monitoring. The role requires multi-skills for unit needs, including phlebotomy and EKGs. The PCT is expected to manage equipment and perform or assist in all unit procedures. Baystate Franklin Medical Center is an 89-bed community hospital providing a range of services including emergency, surgery, cancer, heart and vascular, and obstetrics. It is a training site for various residency programs and has been part of Baystate Health since 1986.

Requirements

  • Proficient in reading and writing in English
  • Able to maintain professional composure in medium to high-stress situations
  • Effective communication skills
  • GED or HiSET
  • Basic Life Support - American Heart Association certification

Nice To Haves

  • PCT training or CNA training preferred (Level I)
  • At least one year of patient care experience (Level II)
  • Three or more years of patient care experience OR at least one year as a level II PCT at Baystate Health (Level III)
  • C.N.A. preferred (Level III)
  • 4 or more years of Acute or specialty-specific care setting experience OR at least one year as a level III PCT at Baystate Health (Level IV)
  • C.N.A. preferred (Level IV)

Responsibilities

  • Provides age-appropriate care to patients, demonstrating knowledge of developmental stages and applying theories when implementing care.
  • Monitors basic physiological parameters and takes/records routine vital signs within specified timeframes.
  • Obtains and documents weights/heights, abdominal girths, and head circumference (Pediatric Service) as per physician/nurse order.
  • Consistently reports any significant deviations in vital signs immediately.
  • Records and reports any change in the patient’s normal drainage pattern (gastric, wound, blood).
  • Administers treatments and procedures per BMC policy/procedure, including changing dressings within one hour of the specified timeframe.
  • Provides post-mortem care as directed by RN.
  • Performs all procedures outlined in the nursing procedure manual within the area of responsibility.
  • Assists physicians with exams and simple procedures.
  • Assures patient identity by checking the identification bracelet and identification band before performing any procedure.
  • Assists patients with the elimination of body wastes, making available or offering bedpan, urinal, and emesis basin immediately after patient request.
  • Accurately labels and sends specimens of urine, feces, and sputum within 30 minutes of the specified time frame unless discussed with RN.
  • Accurately measures and records intake and output per established policy.
  • Administers enemas or Harris Drips as ordered per the established procedure.
  • Performs Point of Care (POC) Testing.
  • Assists in the delivery of ancillary services as directed.
  • Assists with treatment by following specified treatment plans developed for individual patients.
  • Monitors patient’s condition during treatment and notifies appropriate personnel of unexpected occurrences.
  • Provides information to RN based upon observations made during patient-related care.
  • Provides treatment within the specified time frame.
  • Documents treatments and activities consistently.
  • Communicates effectively with team and patients, interacting respectfully and informatively.
  • Clearly communicates information related to patient care to the team.
  • Recognizes culturally based patient and family needs.
  • Is knowledgeable of and initiates emergency procedures, responding effectively in emergency situations.
  • Maintains patient safety at all times.
  • Communicates effectively with appropriate personnel.
  • Functions as a member of the team, assisting team members with clinical and non-clinical activities.
  • Provides feedback related to the team process.
  • Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs.

Benefits

  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
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