Health Technology Coach

Doctors of BC•Vancouver, BC

25d•CA$70,856 - CA$88,570

About The Position

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! The starting salary range falls within the minimum to mid-point of the salary range. Reporting to the Manager, Health Technology Service Delivery the Health Technology (HT) Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The HT Coach is focused on optimizing health technology platforms and workflows (e.g. EMRs, virtual care, clinical decision support tools, etc.) in practice to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements. The HT Coach is part of a larger support team (including Practice Improvement Coaches, Panel Management Coaches, Team Based Care Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the HT Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.

Requirements

A Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience or an equivalent combination of education and experience.
A solid understanding of the BC health system and the operational context of primary care.
Health technology expertise with an ability to navigate the following functionalities:
full understanding of 1-2 predominant health technology platforms in BC
knowledge of common workflows and appropriate process for various practice types (e.g. solo, group, blended funding)
identification of data integrity gaps and help practices develop clinical data standards for consistent measures and processes
extraction of QI based measures and related queries
Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings, including the ability to understand the linkages between workflow and structured data capture and meaningful reports, extract and utilize measures, and evaluate success and motivate providers and teams
Successfully applied coaching approaches to encourage individuals and teams to improve; using questions and providing constructive feedback
Familiar with one or more EMR and in particular the clinical/operational role of specific functionalities such as creation of registries, scheduling and visit flow, and registry-based recalls.
Understand the BC health care system and how this shapes the primary care operational model including the financial incentives and patient conditions and journeys that define processes, team roles and structures.
Experience and training in change management principles to guide awareness of the people side of change to achieve project success; assists others to recognize individual change readiness and use coaching techniques to build commitment.
Skilled at facilitating small group sessions; skilled at preparing for effective meetings and using methods and questioning skills to maximize group participation.
Demonstrated ability to work effectively in and across teams; develop trusting working relationships with others, brings out the best in others and is not afraid to ask for help
A passion for improving primary care and supporting physicians to enhance their professional practice.
Brings a service orientation, anticipating, recognizing, and exceeding customer expectations within a defined scope.
Skilled at navigating a variety of personalities and social circumstances – knows when to adjust communication styles to meet the emotional state or cultural climate with an understanding of the dynamics within a practice team.
Travel within the region and to its facilities and communities will be required, must have access to reliable transportation

Nice To Haves

Experience working directly in a family practice or in a supporting role an asset.

Responsibilities

Build common understanding of issues and priorities between client groups.
Ability to set shared objectives necessary for obtaining feedback and assistance.
Frame issues to present opportunities and difficulties.
Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
Attends and maintains relationships with relevant formal and informal professional groups and organizations.
Seeks referrals from others with relevant expertise and influence.
Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment
Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
Seek out opportunities for alignment with other efforts.
Ability to set expectations for monitoring and feedback systems and reviews performance trends.
Ability to evaluate progress and involve peer and team members in analyzing strengths and weaknesses in performance.
Looks to improves efficiency by spearheading pilots and planned functional change initiatives.
Adapts approach without feeling own agenda or outcomes have been compromised.
Challenges inefficient/ ineffective work processes and offers constructive alternatives.
Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.
Occasionally works outside established practices and procedures as required to ensure effectiveness/efficiency.
Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.
Demonstrates responsiveness and respectfulness while partnering with client group.
Ability to see the big picture in all situations and bring others on board with one’s own ideas and actions.
Responds constructively in high pressure situations, using confident body language to captivate the attention, interest and respect of others.
Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.
Thinks before speaking and states own perspective confidently but diplomatically despite potential challenge from influential third parties.
Approaches work with a collaborative spirit recognizing we are better together.
Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs.
Does the right thing, not the easy thing.
Speaks openly and honestly to tackle tough challenges and enrich relationships.
Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.