Health Technician (Telehealth Clinical)-Virtual Mobile Clinic

Veterans Health Administration•Des Moines, IA

7d•Onsite

About The Position

The Health Technician (Telehealth Clinical) works within the Virtual Mobile Clinic to support Veterans’ access to care through telehealth technologies. The role supports clinical video telehealth and VA Video Connect encounters, store-and-forward telehealth, patient education, appointment coordination, and the setup and maintenance of telehealth equipment. The technician works with Veterans, clinical and administrative staff, providers at local and remote sites, and the Facility Telehealth Coordinator to support safe and efficient telehealth operations. The position is part of the VA Midwest Health Care Network’s Whole Health System of care, which aims to empower Veterans to manage their health and well-being through personalized health plans, healing relationships, and connections to their communities. The position is not virtual, and telework is not available. The work schedule is 6:00 a.m. to 4:30 p.m., Monday, Tuesday, Thursday, and Friday, with Wednesday off.

Requirements

U.S. citizenship, subject to the stated exception for temporary appointments when qualified citizens cannot be recruited.
Proficiency in written and spoken English.
Meet the basic qualification requirement through one of the following: one year of qualifying health care field experience; four academic years above high school leading to a bachelor’s degree with occupation-related coursework; or an eligible combination of experience and education.
For GS-6, one year of experience equivalent to the next lower grade level, including relevant telehealth scheduling, electronic medical record documentation, telehealth room and equipment preparation, video connection setup, schedule monitoring, patient satisfaction surveys, and equipment cleaning or routine maintenance.
For GS-6, demonstrate comprehensive knowledge of computer systems and programs; ability to communicate and interact with healthcare team members and patients; ability to give and receive guidance; ability to plan, organize, prioritize, work as a team member, and complete assignments; ability to interpret complex written instructions; knowledge of general clinical policies and procedures; and skill using telehealth technologies.
Unrestricted driver’s license and a clean driving record report from the DMV.
Pass a pre-employment physical examination; a driver’s physical is required.
Complete required background/security investigation and onboarding requirements.
Pass urinalysis screening for illegal drug use if tentatively selected for a testing-designated position.
Participate in the seasonal influenza vaccination program.
Serve a one- or two-year trial period, as required.
Complete all application requirements described in the announcement’s Required Documents section.

Responsibilities

Prepare the clinical environment, including medical and telecommunications equipment, for examinations and treatment.
Serve as a telepresenter during clinical video telehealth and VA Video Connect encounters by establishing and maintaining video connections, introducing the patient and provider sites, and following clinician instructions.
Capture images, collect clinical data, and transmit them electronically for review during store-and-forward telehealth encounters in accordance with VHA guidelines.
Follow patient safety procedures, including inventory management and cleaning clinical equipment and the care environment.
Complete standardized clinical questionnaires and templates within the scope of training and applicable guidelines.
Protect patient privacy and comply with information security requirements and regulations.
Receive and schedule simple and complex intra-facility and inter-facility telehealth appointments using an electronic resource-based scheduling system.
Screen patients for telehealth suitability and refer those who do not meet established criteria to appropriate care.
Monitor and maintain schedules for rooms, patients, technologies, providers, and presenters to support efficient operations.
Provide patient education using approved materials and support Veterans in completing patient satisfaction surveys.
Communicate with clinical and administrative staff at local and remote sites of care.
Configure, install, troubleshoot, clean, and perform minor routine maintenance on assigned telehealth technology.
Manage assigned telehealth technology, including tracking inventory, securing equipment, keeping it ready for use, maintaining work orders and records, and coordinating troubleshooting, repairs, or replacements with the National Telehealth Technology Help Desk.
Provide established education and training to Veterans, staff, and providers on telehealth technologies and answer related questions and concerns.
Maintain knowledge of telehealth technology procedures and computer hardware and software used for telecommunications, data entry and retrieval, records maintenance, and document and report generation.
Maintain regular contact with other staff and the Facility Telehealth Coordinator to address process issues, equipment needs, problems, data collection, and logistics.