VCS Health Tech (Optician)- Colorado Springs CO

Veterans Health Administration • Colorado Springs, CO

4d • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Colorado Springs, CO VA Medical Center. This position coordinates optical operations and serves as a key liaison between VCS, eye clinic providers, and prosthetics teams, helping enhance the experience for Veterans.

The role provides customer assistance with eyewear selection and ordering, performs fittings and optical measurements, documents patient information, supports sales and order processing, coordinates with clinics and vendors to resolve order issues, and helps manage eyewear displays and inventory.

Requirements

• At least one year of experience working as an Optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
• Skill in identifying and resolving optical issues, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• A current, valid REAL ID is required to work with the Veterans Canteen Service.
• High school diploma or General Equivalency Diploma (GED).
• Selective Service registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Must serve a one-year trial period; continued employment after the trial period requires written certification that continued employment advances the public interest.

Responsibilities

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and obtain accurate measurements using optical equipment.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Recommend appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues involving missing, damaged, or delayed eyewear.
• Address customer concerns professionally and escalate complex issues when necessary.
• Maintain clean, organized, and visually appealing eyewear displays.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• The posting states that federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED