Health Tech (Optician)
About The Position
Since 1946 Veterans Canteen Service (VCS) has delivered the VCS benefit to millions of Veterans enrolled in the Department of Veteran Affairs (VA) Healthcare system, the largest Healthcare system in the United States. VCS is a program office in the Veterans Health Administration (VHA) that is Veteran facing, providing America's Veterans enrolled in VA's Health Care System, their families, caregivers, and VA employees reasonably priced merchandise and services essential to their comfort and well-being. The VCS operates cafés, retail stores, coffee shops, vending machines and optical shops across the country. The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Port. St. Lucie, FL Location VA Clinic. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Requirements
- Experienced and motivated Health Tech (Opticians)
- Resumes cannot exceed 2 pages in length
Responsibilities
- Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines.
- Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
- Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers, lensometers, and other tools.
- Document patient information and measurements within the Computerized Patient Record System (CPRS).
- Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
- Promote appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
- Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues related to missing, damaged, or delayed eyewear.
- Address customer concerns professionally and escalate complex issues when necessary.
- Maintain eyewear displays in a clean, organized, and visually appealing manner.
- Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.
Benefits
- Child Care Subsidy Program
- Public Transportation Benefits (Bus Pass)
- Annual Cost of Living Pay Increases
- Major Medical, Dental, Vision Insurance & Life Insurance
- Vacation & Sick Leave to include 11 (paid) Federal Holidays
- Company Contribution to Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
