Health Systems Services Lead Analyst - Curascript - Remote

Cigna Healthcare•Florida Work at Home, FL

2d•$75,700 - $126,100•Remote

About The Position

Make an impact at the center of complex health system operations. In this role, you will serve as a trusted expert and problem-solver—ensuring accurate account setup, pricing integrity, and contract alignment for sophisticated health system customers while improving processes that drive customer experience and revenue outcomes.

Requirements

3+ years of experience supporting account setup, pricing, contracting, or operations in a complex healthcare or related environment.
Strong working knowledge of account hierarchies, pricing structures, eligibility validation, and class of trade concepts.
Proven ability to analyze data, identify root causes, and resolve issues involving systems, contracts, or operational workflows.
Demonstrated judgment, ownership, and comfort navigating ambiguity within cross-functional organizations.
Clear communicator able to simplify complex topics for diverse audiences.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Experience working directly with health systems, specialty pharmacy, or specialty distribution organizations.
Familiarity with GPO arrangements, EDI onboarding, or customer automation workflows.
Exposure to project management practices or leading cross-functional initiatives.
Bachelor’s degree or equivalent work experience.

Responsibilities

Serve as the primary expert and escalation point for ensuring accurate class of trade, licensing validation, and pricing eligibility.
Partner across Sales, Contracting, Pricing, Operations, Finance, EDI/IT, and Compliance to enable smooth onboarding and operational execution.
Interpret complex manufacturer contracts, specialty distribution agreements, GPO structures, and eligibility rules to guide accurate pricing and compliance.
Identify, troubleshoot, and resolve pricing or configuration issues, using sound judgment to determine when escalation is necessary.
Translate complex operational and contractual scenarios into clear, actionable guidance for internal partners.
Lead or support projects focused on onboarding efficiency, pricing accuracy, process improvement, and cross-functional alignment.
Document learnings and improvements to prevent recurring issues and strengthen operational consistency.