Health Solutions Client Relationship Manager – Regional Accounts

Voya Financial • Kansas City, MO

1d • $99,090 - $123,860 • Hybrid

About The Position

The Client relationship manager is accountable for proactive customer management, education, development, profitable growth and retention of assigned Regional Tier 2 and Tier 3 business. This high impact leader understands the culture and goals of clients and makes suggestions to enhance their benefit offering in alignment with HR team. They will have a strong market focus with face to face interactions with clients and brokers beyond standard annual meetings – driving relationships in a proactive manner. The role involves managing high profile client and broker relationships with professional presence and awareness, leading client and partner meetings, and creating consultative content for the audience in a strategic and clear manner. Collaboration and driving renewal conversations both internally and externally are key. The role requires effective delegation of action items and expectations with team members to utilize service model capabilities. Through proactive interactions with clients, the manager will evaluate and execute opportunities to increase participation, add lines of coverage, and identify areas for client education, creating a robust plan to deliver training. Collaboration with the sales team through partnered strategies is essential. Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities that align with appropriate solutions, challenging current communication practices with clients, is also a responsibility. The role involves developing and executing a comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs. Active and consistent in-person connection with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies, as well as communicate information with team members, is required. Utilizing and seeking market trend information, competitor data, understanding technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story is also part of the role.

Requirements

• 4 year college degree or equivalency strongly preferred
• 5 or more year’s employee benefits /insurance industry experience preferred
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Voya’s value proposition
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Ability to anticipate needs of clients and educate
• Robust strategic re-enrollment expertise
• Strong organizational, planning, time management and delegation skills
• Strong leadership skills. Ability and desire to coach and mentor others
• Full understanding of underwriting and risk concepts
• Full understanding of, and ability to correlate between the entire Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
• Strong business and financial acumen
• Strong computer skills
• Ability to travel as needed

Responsibilities

• Proactive customer management, education, development, profitable growth and retention of assigned Regional Tier 2 and Tier 3 business.
• Understand the culture and goals of clients and make suggestions to enhance their benefit offering in alignment with HR team.
• Maintain a strong market focus with face to face interactions with clients and brokers beyond standard annual meetings.
• Manage high profile client and broker relationships with professional presence and awareness.
• Lead client and partner meetings and create consultative content for the audience in a strategic and clear manner.
• Collaborate and drive renewal conversations both internally and externally.
• Delegate action items and expectations with team members to utilize service model capabilities.
• Evaluate and execute opportunities in block of business to increase participation, add lines of coverage and identify areas of opportunity for client education.
• Create a robust plan to deliver training.
• Collaborate with sales team through partnered strategies.
• Craft and deliver marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities.
• Develop and execute comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs.
• Connect actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies.
• Communicate market trend information, competitor data, technology partner and platform knowledge, and client needs with team members.
• Produce creative and effective content to share with clients and brokers enhancing the Voya story.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree