Health Services Technician

Wake County Public Schools • Raleigh, NC

5d • Onsite

About The Position

POSITION PURPOSE: Responsible for support and implementation of protocols and procedures for Health & Crisis Prevention Services. Provides school health information and data collection support to schools, HS Support Center, School Nurse Specialist, and Health Services Director. Uses independent judgment to resolve problems. Serves as a resource in collecting data pertaining to areas of compliance, student health, student records, and Board of Education (BOE), federal, state, and local policies and laws. Assist in interpreting health and compliance data, maintains, and ensures accountability and compliance with BOE, federal, state, and local guidelines. Monitors processes for collecting, entering, and maintaining correspondences, statements, forms, and other materials as requested by Health & Crisis Prevention Services and determined by BOE, federal, state, and local guidelines.

Requirements

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Access, and PowerPoint
• Google Apps
• working knowledge of database systems and spreadsheets with the ability to analyze and organize data
• Strong organizational and record-keeping skills
• Excellent organizational skills
• Ability to meet departmental deadlines
• Ability to minimize errors with attention to detail
• Ability to effectively organize and maintain records
• Ability to maintain confidentiality
• Ability to exercise independent judgment and initiative in completing work assignments and determine when to refer situations to supervisor
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
• Ability to establish and maintain effective working relationships with school system staff, staff members of external funding agencies, and the community.
• High school diploma or equivalent
• Three years of experience in clerical and office-based customer service

Nice To Haves

• Two years of post-secondary coursework in a related field
• Experience collecting data
• Experience working within a school environment.

Responsibilities

• Researches, collects, compiles, and disseminates Health & Crisis Prevention Services information/data.
• Responsible for maintaining Health & Crisis Prevention Services records as relates to health; monitors documentation, as necessary; reviews documents for accuracy and consistency.
• Reviews medication administration processes, documentation and other associated Health & Crisis Prevention Services documentation as needed.
• Prepares, schedules, and notifies designated staff regarding training requirements to maintain compliance with federal, state, and local guidelines; maintains computerized records for attendance of Health Services trainings.
• Reviews data coordination for Health Services by selecting, summarizing, analyzing, and reviewing data for accuracy to maintain standard, custom, and confidential reports, as needed/requested.
• Reviews and supports processes related to the functions of Health Services to maintain compliance with federal, state, and local guidelines; assist in maintaining files to be used in audits.
• Provides office support for the Health Services team such as word processing, maintaining spreadsheets, filing, mail pickup, correspondence, and call routing.
• Participates in professional development, as recommended.
• Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees