Social Services Technician Behavioral Health Services

Bernalillo County • Albuquerque, NM

11d • $19 - $27

About The Position

The Social Services Technician provides professional-level case management services to individuals in need of assistance. This position assesses client needs, coordinates support services, and advocates on behalf of clients to promote well-being, stability, and access to care. The technician documents service delivery and progress, supports program operations in various settings, and maintains current knowledge in community health, harm reduction, and behavioral health services.

Requirements

• High School Diploma
• Two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.
• Employee must successfully complete the post-offer employment medical examination and background investigation.
• This position is safety sensitive.
• Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the MATS facility will be required to complete a caregiver criminal history screening for all caregivers.
• Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee may be required to work different shifts and program reassignments.
• May be required to work mandated overtime as needed.

Nice To Haves

• Bilingual (English & Spanish) preferred.

Responsibilities

• Obtain relevant information about clients through interview, assessment, and case history to determine the client’s case management needs, existence, or level of addiction severity.
• Assist in the determination of proper therapeutic approaches and level of care and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
• Process new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assist clients with daily activities, events, and informational literature.
• Provide customer service and advocacy on behalf of clients.
• Responsible for the timely and accurate documentation and reporting of case management processes.
• Maintain case notes and associated documentation.
• Prepare case files for periodic review and quality assurance.
• Perform department program related duties in residential, community, and jail-based settings.
• Transport clients to appointments and other service locations outside of assigned program.
• Receive guidance and training from Program Supervisors and Coordinators within the division.
• Maintain current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.
• Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.

Benefits

• Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses.
• In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits.
• Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees