Health Services Team Lead - Food is Health and Fresh Food Farmacy, Geisinger Health Plan (Pennsylvania resident)

Geisinger • Work from home (Pennsylvania), PA

20d • Remote

About The Position

This position is responsible for leading the Food is Health strategy, including the development, implementation, and evaluation of food-based health initiatives aimed at addressing food insecurity and improving health outcomes. The role involves overseeing strategic planning, program operations, cross-functional collaboration, and building relationships with community partners to advance the organization's Food Is Health strategy. The Team Lead will utilize data-informed strategies, evidence-based practices, and stakeholder engagement to drive innovation, measure impact, and benefit clients, patients, members, and the communities served. Additionally, the team lead will be responsible for overseeing the daily operations, staff, and performance of the Fresh Food Farmacy program to ensure high-quality service delivery and positive health outcomes for participants. This role oversees the Fresh Food Farmacy staff, supports program growth and continuous improvement, manages onsite program operations, community and internal partnerships, and ensures program goals, quality metrics, and operational targets are achieved. The Team Lead fosters a patient-centered approach, promotes team engagement and accountability, and utilizes data to drive decision-making and demonstrate program impact.

Requirements

• Bachelor's Degree-Healthcare Related Degree (Required)
• Minimum of 3 years-Related work experience (Required)
• Applicants must reside in Northeast and Central Pennsylvania and be able to travel within our Geisinger footprint. Travel requirement is approximately 25%.

Nice To Haves

• Fundraising
• Group Problem Solving
• Leadership
• Manages Projects And Functions
• Organizing
• Waterfall Model
• Working Independently

Responsibilities

• Coordinates and supervises the delivery of health services and activities of assigned personnel.
• Ensures compliance with directives, policies, applicable laws, and regulations.
• Supports and implements health services goals and objectives.
• Oversees functional components of the department, including ensuring appropriate staffing and support levels for operations.
• Communicates and incorporates Health Services and the Organization's vision, goals, initiatives, and service standards at the team and department level.
• Maintains operational responsibility for staffing to support quality, efficiency, and customer service, including staff job descriptions, hiring, orientation, goal setting, performance evaluations, disciplinary actions, promotions, and staff education programs.
• Provides supervision, support, coaching, and guidance for assigned staff and maintains direct responsibility for Health Services operations.
• Assures policy and procedure compliance with member confidentiality requirements, documentation policies, regulatory agencies, and health plan standards.
• Oversees development of appropriate reporting dashboards and analytics for evaluating operations.
• Manages employee communications, organization of events, and other activities related to Health Services initiatives.
• Establishes collaborative working relationships within and outside the organization to support the Health Plan and Health Services department goals, standards, and business strategies.
• Performs process review analysis, including documenting current processes and designing new processes to leverage technology and modified service delivery mechanisms.
• Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications, and reports.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Atmosphere of collaboration, cooperation and collegiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level