HSS I (Medical Assistant) (Oakland)
About The Position
Provides direct service in all health center specific areas including sexual and reproductive health and abortion, as appropriate to scope of services and health centers. Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources. Contributes to achieving health center productivity goals. Screens financial, medical, and social history with correct documentation of pertinent information. Demonstrates PPMM customer service standards and solicits donations from patients per PPMM guidelines. Demonstrates PPMM workplace values and service standards and follows all patient care standards. This role involves both front office duties (check-in/check-out, scheduling, EPM system use, billing, charge entry, report generation, scanning documents, chart preparation) and back office duties (performing lab testing such as pregnancy tests, STI/HIV testing, phlebotomy, preparing lab samples, maintaining logs, completing lab controls, checking refrigerator temperatures, cleaning instruments and rooms, preparing patients for exams, assisting in exam rooms, providing pregnancy testing and referrals, and preparing examination rooms with supplies).
Requirements
- High School Diploma or General Education Diploma (GED)
- Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
- General knowledge of Windows based computer applications and willingness to learn new computer skills
- Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff
- Ability to work at nearby PPMM locations as needed
- Able to work nights and weekends as required
Responsibilities
- Provides direct service in sexual and reproductive health and abortion.
- Provides patients with accurate information regarding Planned Parenthood services, contraception, options, and funding sources.
- Contributes to achieving health center productivity goals.
- Screens financial, medical, and social history with correct documentation.
- Demonstrates PPMM customer service standards and solicits donations.
- Communicates professionally and accurately about services, payment, and appointment scheduling.
- Provides paperwork to patients and secures payment and insurance information.
- Enters accurate patient information into Electronic Practice Management System (EPM).
- Makes Health Center appointments, provides information, and appropriate referrals.
- Contacts insurance companies to obtain benefit information and authorization for services.
- Ensures accuracy of charges and posts charges to EPM for all pay types.
- Runs end-of-day reports and ensures all charges are entered same day.
- Handles patient check-out, calculates and collects fees, solicits contributions, and schedules future appointments.
- Contacts appropriate Health Center staff and billing department personnel to resolve errors.
- Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
- Scans all documents in patients chart at date of service.
- Completes all billing tasks and corrections within 72 hours of receipt.
- Follows all PPMM financial policies and procedures.
- Prepares charts for next day appointments, completes confirmation calls and chart prep.
- Performs moderately complex lab testing including pregnancy tests, STI/HIV testing from blood and urine collection, and phlebotomy/venipuncture.
- Prepares daily patient lab samples for transfer to appropriate lab(s), maintaining lab logs and running lab reports for daily reconciliation.
- Completes lab controls as needed.
- Checks refrigerator temperatures.
- Cleans instruments, exam rooms, lab area, and autoclave as assigned.
- Prepares patients for exams and assists in exam room when needed.
- Provides pregnancy testing, information, and referral, schedules PT clients for follow-up family planning or other appropriate services.
- Prepares examination room with appropriate supplies for examination and cleans room.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
