Health Services Quality Manager

Damar Services • Indianapolis, IN

30d

About The Position

Employees at Damar aren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives. Since 1967, Damar has been recognized as one of Indiana’s largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We serve more than 1,500 individuals each day through a broad range of programs, including: Applied Behavior Analysis (ABA) clinics Residential and group home services for children and adults Intensive behavioral interventions and diagnostic services Community-based support for child welfare and juvenile justice-involved families Primary and outpatient behavioral healthcare Driven by our belief that quality care should be accessible to all, Damar launched Damar Health Services to bring innovative, effective healthcare to underserved communities. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years! Ready to make a real impact? Join us in delivering compassionate, high-quality healthcare to individuals and families in our community. Damar Services is looking for a talented and motivated Health Services Quality Manager to join our team. The Health Services Quality Manager is responsible for leading quality improvement initiatives and ensuring compliance with state, federal, and accreditation standards across all health services programs. This role drives value-based care implementation, supports organizational readiness for audits and site visits, and champions data-driven strategies to enhance patient outcomes, operational efficiency, and program excellence.

Requirements

• Bachelor’s degree required.
• 2 years of management experience required.
• Minimum age of 21 per licensure requirements.
• Must meet and maintain background screening requirements for all Damar Programs as detailed in policy 1.HR.02 Pre-Employment and Employee Background Checks.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Successful completion of pre-employment physical required.

Nice To Haves

• At least 2 years of experience in healthcare quality management, compliance, or performance improvement, preferred.
• Prior experience with Electronic Medical Records (EMR) preferred.

Responsibilities

• Makes recommendations to the Chief Administrator, Health Services, and the Vice President of Medical Services, on areas for process improvement.
• Leads and oversees Value-Based Care initiatives to improve quality outcomes and operational performance.
• Monitors and analyzes patient level data.
• Serves as a CINI Task Force Representative, ensuring alignment with organizational goals and compliance standards.
• Participation in the Patient-Centered Medical Home (PCMH) implementation committee, providing guidance and ongoing support for certification and maintenance.
• Support for Uniform Data System (UDS) reporting and related quality data activities.
• Indiana Quality Improvement Network (IQIN) participation and coordination of programming requirements.
• Operational Site Visit (OSV) support, as needed.
• Coordinate and respond to document requests from federal and state agencies, as needed.
• Reviews and maintains the Health Services policies and procedures to ensure compliance and best practices.
• Makes recommendations for the designs and implementation of internal quality improvement processes within Health Services.
• Leads and supports program and process development initiatives.
• Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.
• Take pride and ownership in Damar’s facilities and assigned work areas.
• Acts as a good steward of Damar and/or patient finances.
• Utilizes data collection in relation to driving and tracking outcomes and achieving agency initiatives and goals.
• Prioritize duties in a manner consistent with organizational objectives and growth.
• Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Performs other duties as assigned.

Benefits

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees