Health-Related Social Needs (HRSN) Case Manager

Hearts With A Mission • Klamath Falls, OR

1d • $19 - $21 • Onsite

About The Position

The Hearts With A Mission Health-Related Social Needs Case Manager (HRSN CM) works as part of an inter-disciplinary service team with participating clients. This position is responsible for screening, navigating, and processing community member requests for services. The HRSN CM ensures that accurate and complete information is collected, documented, and entered into databases to support the delivery of timely and appropriate services. Through detailed understanding of program requirements and compassionate interaction with community members and their care teams, this position will serve as a link between access to health-related social need (HRSN) services, community members and their care teams. Building positive supportive relationships with clients is central to the effectiveness of this position. The HRSN CM performs assignments with supervision or independently, requiring initiative and judgment in conduct of work. All work is performed in compliance with organizational guidelines and policies, as well as all applicable laws.

Requirements

• Knowledge of general record keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting.
• Knowledge and application of stress management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Knowledge of the organization’s rules, regulations, procedures, Mission, Vision, and Values.
• Demonstrate a high level of ethics, integrity, honesty, and transparency while always upholding the Mission, Vision, and Values of the organization.
• Demonstrate a high level of professionalism, ethics, and morals.
• Strong data entry and organizational skills.
• Clearly communicates and expresses ideas and displays good interpersonal communication skills; understands verbal and written instructions.
• Demonstrate proficiency using a PC, tablet, or other device(s) with Microsoft Office products.
• Demonstrate good moral character and integrity, including honesty, fairness, respect for the rights of others, and respect for local, state, and federal laws.
• Demonstrate qualities to work well with children, adolescents, families and seniors. Qualities include empathy, sensitivity, flexibility, emotional maturity, compassion, and a good sense of humor.
• Ability to function as a role model while fostering an environment of inclusiveness and client empowerment.
• Ability to deal with frustration and conflict while demonstrating respect to persons with differing lifestyles and philosophies.
• Ability to apply initiative and judgment in performance of work assignments.
• Ability to exercise strict confidentiality.
• Ability to manage multiple programs or projects, frequently and simultaneously.
• Ability to remain calm and in control in high-stress, intense situations.
• Ability to effectively present information and respond to questions from diverse groups, which includes the ability to present in public meetings.
• Ability to work as part of a strong, supportive team providing services and links to service agencies for at-risk clients.
• Ability to establish and maintain effective working relationships with all members of the organization, stakeholders, and the general public.
• Ability to pass a pre-employment background check.
• Ability to maintain an acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Demonstrate dependability, reliability, and accountability to include punctuality and attendance.
• Bachelor’s Degree in Education, Social Work, Psychology, or a related field, OR an equivalent combination of education and experience.
• Minimum of two (2) years’ experience working with at-risk clients.
• Valid Oregon driver’s license at time of hire.

Nice To Haves

• Master’s Degree in Psychology, Sociology, Human Services, or a related field.
• Bilingual in English/Spanish

Responsibilities

• Conduct screening and intake assessments to determine community members’ eligibility for HRSN services.
• Coordinate referrals and service navigation between community members, care teams, and partner organizations to ensure access to needed social support services.
• Accurately enter and maintain data in database software, ensuring compliance with program and privacy requirements.
• Review and verify eligibility and authorization documentation to facilitate timely service delivery.
• Collaborate with interdisciplinary care teams to ensure coordination of care and alignment with each member’s service plan.
• Monitor service requests and follows up to ensure resolution and successful connection to resources.
• Maintain up-to-date knowledge of program guidelines, HRSN service requirements, and available community resources.
• Provide support and communication to community members, promoting trust and engagement.
• Consult with Services Coordinator and Program Managers about referrals and coordinate all aspects of service delivery.
• Maintain regular and ongoing communication with all local schools and community organizations when appropriate.
• Attend relevant community resource and information sharing groups.
• Develop, expand, and maintain relationships across multiple agencies to establish good working relationships internally and externally.
• Establish community partnerships for the purpose of providing internships, job shadowing, and volunteer opportunities for clients.
• Develop and maintain systems to track data and outcomes across programs.
• Write and deliver reports as required and/or requested.

Benefits

• Generous Paid Time Off
• Medical Insurance
• Employer paid Dental, & Vision Insurance for the employee (including affordable options for dependents & partners)
• Company paid Term Life and AD&D Insurance, plus Short-Term Disability
• 401k with Employer Match
• Chaplain Care Team - Confidential, no-cost support for employee and family
• Mileage Reimbursement
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level