Health Promotion Specialist

Community Health Center of Southeast Kansas Inc•Pittsburg, KS

About The Position

The Health Promotion Specialist (HPS) is a member of the Population Health Department at Community Health Center of Southeast Kansas (CHC/SEK). The department works to enhance patient health, improve population health, reduce care costs, and create efficiencies in the system of care through patient identification, management, outreach, and workflow improvement. The HPS promotes wellness by contacting patients about adult and child wellness visits, cancer screenings, and chronic health needs; rescheduling missed appointments; conducting telephonic health risk assessments; and participating in quality improvement activities and targeted outreach projects. Staff are expected to perform their duties in a way that preserves patient dignity and responsibly stewards the Center’s resources.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a healthcare setting, call center, data entry, or similar position.
Good communication skills and comfort speaking on the phone.
Ability to listen effectively, critically analyze information provided by patients, and explore further as needed.
Attention to detail and ability to accurately document necessary information using correct spelling and approved abbreviations.
Proficiency with technology, especially Microsoft Office products such as Word and Excel, and ability to become proficient with EHR software.
Ability to organize and prioritize tasks to meet deadlines.
Ability to adapt positively to change.
Social and cultural sensitivity when working with an ethnically and economically diverse patient and employee base.
Ability to work independently and as part of a team, and to self-motivate.
Ability to communicate through appropriate channels and follow the proper chain of command for questions, patient needs, and concerns.
Ability to regularly use hands to feel, handle, type, and write; reach with hands and arms; talk, listen, hear, and sit; and occasionally stand and walk.
Ability to regularly lift and/or move up to 10 pounds.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Hearing abilities needed to communicate with others in person and by phone or headset.
Ability to travel throughout the service area.

Nice To Haves

Experience with appointment scheduling.
Medical terminology training or experience.
Basic knowledge of different types of insurance.

Responsibilities

Use Population Health tools to identify patients with gaps in care.
Contact patients due for preventive services, including annual wellness visits, age-based screenings, and services related to chronic disease, to help close gaps in care.
Verify patient demographic information and update the EHR and Population Health tools as needed.
Explain to patients what information or items they may need for registration or appointments.
Schedule appointments accurately in the EHR, reschedule when needed, and follow applicable guidelines and policies.
Document outreach outcomes in the EHR and other Population Health tools as appropriate.
Contact patients before Medicare Annual Wellness Visits to conduct Health Risk Assessments and accurately record responses in progress notes.
Identify additional patient needs by asking clarifying questions, offering options or solutions, and escalating concerns to Population Health or Primary Care nursing staff as appropriate.
Request relevant patient records from external facilities to close gaps in care.
Monitor patients who miss, cancel, or reschedule WCC or MAWV appointments and contact them to reschedule as appropriate; merge appropriate templates into new appointments when needed.
Follow up with patients who have outstanding cancer screening orders and identify barriers to completing screenings.
Assist with payer audits, quality improvement activities, and data collection as directed by the Population Health Manager and/or Quality Department.
Participate in online and in-person team meetings and training for ongoing education and process improvement.
Perform other duties as assigned.
Maintain patient confidentiality in accordance with organizational policy and HIPAA requirements.
Provide customer service consistent with the organization’s mission and maintain positive interpersonal relationships with coworkers and other members of the healthcare team.
Perform duties in compliance with CHC/SEK policies and procedures.