UnitedHealthcare, Community & State - Health Plan CEO Washington

UnitedHealth Group•Renton, WA

5h•$275,000 - $375,000•Onsite

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As part of the leadership team here at UnitedHealthcare Community and State, part of the UnitedHealth Group family of businesses, you’ll be surrounded by focused, performance-driven leaders who have helped us build our global strength and incredible momentum. And as the CEO of the Washington Market, you'll have an amazing opportunity to help transform the health care industry and improve people’s lives. This is a highly visible role responsible for obtaining and maintaining credibility with state regulators, legislators, advocacy groups, community organizations, providers and associations, and ensuring we drive the overarching Medicaid platform to service our members. We serve the health care needs of low-income adults and children who bear a disproportionate chronic illness burden and experience high rates of high-risk pregnancies. Our Washington market covers more than 285K Washingtonians including 205K Medicaid members, as well as a market leading Dual Special Needs Plan (DSNP) serving over 80K dually eligible individuals. The successful candidate will be growth oriented with opportunities to continue to expand our state relationship in serving specialized populations. Our holistic, outcomes-based approach considers social, behavioral, economic, physical, and environmental factors. This highly integrated business leverages the best of UnitedHealth Group. You'll be responsible for our relationship with the state; accountable for all aspects of profit-and-loss, driving performance, leading strategic planning while meeting revenue, membership and operating income objectives. The Health Plan CEO is accountable for the market financials, strategy, growth and day-to-day operational execution representing $3B in annual revenue. In this role, the ability to handle ambiguity will be a must. We are committed to bringing new levels of innovation and performance to the ways that we deliver for our members and customers. You’ll be part of an intense, focused leadership team that’s driving operational excellence and results across a matrixed organization. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

10+ years of successful leadership experience in leading and managing people
10+ years of P&L and/or extensive budgeting experience as well as strategic planning and development
Expert level of proficiency working in a fast-paced matrix organization/environment with an enterprise focus
Prior leadership experience in program execution
Experience managing delegated entities, behavioral health experience is a plus
Knowledge of rural health delivery strategies
7+ years of experience with community-based organizations, FQHC’s, provider/hospital systems, behavioral health, Medicare Advantage/Medicaid Dual Special Needs Network (DSNP) systems
Must reside in the State of Washington and be present in one of our Washington offices
Experience building and maintaining service-oriented culture across remote fieldbased organization
Demonstrated ability to build and maintain effective relationships with external partners

Nice To Haves

Prior executive level experience in LTSS (Long-term Services and Supports)
Prior executive level experience managing delegated entities
Prior executive level experience behavioral health
Prior executive level experience in dealing with multiple State Agencies

Responsibilities

Create an overall vision for the health plan team to ensure they can navigate a rapidly changing industry and leverage innovation to capture opportunities for growth and/or improvement
Develop and execute market-specific strategies to drive sustainable and profitable growth while setting the strategic direction to drive business growth
Drive industry-leading customer service and satisfaction levels as measured in Net Promoter Scores
Build, develop, improve, influence and expand relationships with key government sector customer groups, providers/provider networks within the market
Manage multiple levers of health plan profitability (e.g. rate advocacy, member retention, utilization management, Star performance and Medicaid Quality)
Employ strategies to lead market share across the statewide Medicaid footprint
Manage delegated relationships with enterprise partners