Health Plan Advocate
Bloom•Bloomington, IN
•Remote
About The Position
Bloom, the insurance industry’s trusted growth partner, is seeking a dedicated and customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for beneficiaries, brokers, and ACA-related inquiries. This role is responsible for triaging calls, resolving customer service issues, supporting enrollment and broker questions, and routing inquiries appropriately while delivering an exceptional customer experience.
Requirements
- High school diploma or equivalent required
- 1+ year of call center or customer service experience preferred
- Healthcare, Medicare, ACA or insurance experience preferred
- Strong verbal and written communication skills
- Excellent customer service and active listening skills
- Ability to manage high call volumes in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficiency navigating multiple systems and basic computer applications (Microsoft Office)
- Ability to maintain professionalism and composure under pressure
- Positive, team-oriented, and solutions-driven mindset
Nice To Haves
- Bilingual (English/Spanish) is a plus
Responsibilities
- Serve as the first point of contact for inbound inquiries related to Medicare, ACA, broker, and general customer service needs
- Identify caller needs, provide approved information, and determine appropriate routing or escalation
- Respond to high volumes of inbound and outbound calls, including beneficiary outreach
- Provide general information regarding processes, timelines, eligibility, and required documentation
- Deliver first-level resolution to customer issues whenever possible
- Respond to inquiries through approved channels
- Assist with enrollment and application status requests when needed
- Provide process guidance, administrative support, and portal navigation assistance
- Coordinate callbacks and follow-up activities as needed
- Escalate complex, licensed, compliance-sensitive, or contracting-related inquiries
- Capture and document all interactions accurately in designated systems
- Maintain detailed records of customer and broker interactions
- Schedule callbacks and ensure timely follow-up
- Perform other duties as assigned
Benefits
- Comprehensive health coverage
- Long-term growth opportunities
- Remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
