Health Plan Account Executive

Mass General Brigham•Somerville, MA

4d•Hybrid

About The Position

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. Manages and grows an existing book of mid-size employer group business (50–100 employees) while actively pursuing new sales opportunities through strong broker partnerships. Serves as a trusted, hands-on resource to brokers and clients by ensuring health plan options are well understood, competitive, and aligned with employer needs. Works closely with brokers to onboard new employer groups, manage ongoing relationships, and address day-to-day plan questions, including claims issues, benefit interpretation, eligibility, billing, and service concerns. Acts as the primary point person for resolving issues, coordinating internally with claims, customer service, underwriting, and enrollment teams to ensure timely and effective solutions. Leads the annual renewal process for assigned groups by reviewing plan performance, identifying trends, proposing updated or alternative plan options, and helping brokers and employers navigate rate, benefit, and coverage changes. Supports broker conversations with practical recommendations that balance cost, benefits, and employee experience.

Requirements

Bachelor's Degree required
Massachusetts Licensed Insurance Agent required
At least 3-5 years of health plan (either at a carrier or for a broker) account management experience required
Strong relationship management experience.
Excellent verbal and written communication skills.
Deep client management experience.
Strong presentation, influencing, and negotiation skills.
Excellent time management and planning skills.

Responsibilities

Builds and maintains relationships in order to grow business.
Acts as a customer advocate in providing assistance to resolve clients' issues.
Proactively assess clients' needs and develop solutions to exceed client expectations.
Develops annual account plans and recommends strategies for account growth and retention.
Coordinates with account support teams and other internal departments as necessary to resolve client issues.
Performs other duties as assigned