Health Partner - Primary Care
About The Position
Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient. Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies. Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership. Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients. Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers. Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same. Provide exemplary customer service skills both with patients, caregivers and community partners.
Requirements
- Basic computer skills
- Excellent communication both oral and written
- Highly organized and self-motivated
- Two years customer service experience or experience in the insurance field/social work/medical fields
- The American Heart Association’s Family and Friends CPR and/or Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care
- CPR course and training must be maintained for the duration of employment
Nice To Haves
- Customer service experience preferred
- Bilingual preferred but not required
Responsibilities
- Assist with coordination of care with multiple external agencies to best serve the needs of the patient.
- Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies.
- Keep abreast of current trends in the field and integrate knowledge gained into current work practice.
- Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients.
- Maintain high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers.
- Participate and support departmental quality improvement initiatives by sharing ideas and experiences.
- Provide exemplary customer service skills both with patients, caregivers and community partners.
Benefits
- medical
- dental
- vision
- short-term disability
- long-term disability
- life insurance
- paid time off (PTO)
- paid holidays
- tuition reimbursement
- scholarship opportunities
- retirement plans
- free parking
- opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
