Internal Candidates Only-Health Partner II

TrueCare•San Marcos, CA

1d•$30 - $43

About The Position

TrueCare is a healthcare provider serving San Diego and Riverside Counties, focused on delivering accessible, culturally sensitive care to underserved communities. The Health Partner II teaches patients behaviors that promote health and wellness and supports patients and their families through the team-based care model, helping the healthcare team build and maintain positive patient relationships. The role provides patient education and care support in accordance with TrueCare policies and procedures, provider orders, and defined care plans. It collaborates with the healthcare team to address individual patient needs, supports patient-flow coordination, and contributes to education, case conferences, and population health initiatives.

Requirements

High school diploma or equivalent.
Graduate of an accredited Medical Assistant Program.
Successful completion of a Team Based Care Cohort.
Two years of experience as a Medical Assistant, including at least one year providing health education to patients (HP I).
Knowledge of medical terminology, medical laboratory procedures, normal human anatomy and physiology, chronic healthcare conditions, and healthcare operations and workflow.
Demonstrated ability to perform motivational interviews.
Computer proficiency, particularly with Electronic Health/Medical Record systems and Microsoft Office, including Outlook and Word.

Nice To Haves

Associate's Degree in healthcare-related courses.
Bilingual in English and Spanish; may be required at some clinics.
Health Coach Certification or equivalent experience providing patient education.

Responsibilities

Provide pre- and post-care instructions according to TrueCare policies and procedures, provider orders, and the defined plan of care.
Collaborate with all members of the healthcare team to determine an appropriate plan of care based on each patient's needs.
Participate in daily team huddles to manage patient flow during appointments.
Interview and evaluate patients to identify educational needs related to chronic care issues and complicated acute medical concerns.
Provide educational support to the Health Partner I in managing patient care.
Review care plans and self-management plans with patients to ensure the plan is being carried out, including completion of appropriate diabetes labs and eye and foot exams.
Lead group educational classes on topics designated by the healthcare team.
Initiate and/or collaborate in developing policies and procedures related to patient and staff education.
Participate in case conferences as directed.
Participate in population health initiatives as directed.
Participate in periodic meetings and educational updates as appropriate.