Health Navigator
About The Position
Main Street Health is seeking a Health Navigator to join their team. This role focuses on making the healthcare system more accessible and understandable for both doctors and patients. The Health Navigator will build trusted relationships with patients and providers, assisting with patient-facing, administrative, and logistical tasks. While employed by Main Street, the Navigator will work daily within a partner clinic alongside clinic staff. Key duties include meeting with and calling patients, entering data into Main Street's software, coordinating prescription refills, and resolving insurance-related issues. Comprehensive training and tools will be provided by Main Street's management and training teams.
Requirements
- Self-starter comfortable working independently
- Enjoy meeting new people and developing relationships
- Strong service mentality
- Love for the community and a desire to see it thrive
- Ability to skillfully explain the importance of key activities that make patients healthier
- Flexibility and excitement to tackle new challenges
- Problem-solving skills and willingness to take initiative
- Comfort using data to inform decisions and activities
- Excitement for working in a fast-paced organization where change is the norm
- Ability to learn and apply new information quickly
- Familiarity and comfort using multiple software platforms
- Active unencumbered driver’s license required
- GED or High School Diploma
Responsibilities
- Develop strong relationships with patients to assist them with their care
- Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
- Call patients to schedule an office visit or remind them to pick up their medication
- Order and schedule various procedures, tests and screenings
- Identify and track progress on important gaps in patient care
- Maintain a record of patient interactions and communicate with providers using electronic health records
- Educate patients on their healthcare options, insurance benefits, and common medical conditions
- Help patients access various community resources
- Help coordinate follow-up care after patients have been discharged from the hospital
- Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
