SSVF Carolinas - Health Navigator Team Lead (67343)

Volunteers of America Chesapeake and Carolinas•Raleigh, NC

13d•$55,000 - $55,000•Hybrid

About The Position

As a Health Navigator Team Lead, you will be responsible for effectively managing Health Navigation staff on a daily basis while managing crises, providing in-the-moment support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and Veterans Administration Medical Center services. This position does not involve providing in-person services or therapy, but instead focuses on supporting clients in connecting to care and housing. You will provide day-to-day support and services for participating veteran households in need of homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community.

Requirements

Masters level social worker or equivalent education with experience in counseling psychology, nursing, rehabilitative counseling, or related human service field.
Experience working with homeless individuals and families including veterans is a plus.
Comfort in environments with constantly evolving responsibilities.
Passion for connecting individuals with excellent care and able to provide short-term support in person, over the phone and via email.
This position requires driving your personal vehicle for company business.
Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid drivers license in jurisdiction of residence
Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
May be required to drive a van
Acceptable Criminal background check, OIG Exclusion check
Negative Drug Screening
CPR/First Aid Certification must be acquired and maintained once
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time

Nice To Haves

Clinical License preferred but not required.

Responsibilities

Coordinate collaborative efforts for the SSVF Program and develop a key schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers.
Independently manage a caseload of complex, multi-need clients
Provide team leadership for the Health Navigator program
Provide back-up support for SSVF case management teams and act as an additional resource for Health Navigators
Develops inter-agency relationships to enhance the referral processes
Review client files and provide guidance and direction to Health Navigators
Resolve client issues raised by Health Navigators
Conduct weekly SSVF team meetings
Monitors Health Navigators to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
Review and approval check request
Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan
Coordinate and maintain good landlord/tenant relations
Ensure that veterans and their families receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community
Assists with the development of planning, evaluation and implementation of procedures in support of the Health Navigation program
Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program
Attends and participates in public meetings and presentations to explain the Health Navigation program
Facilitates and encourages the exchange of information with local, county, and regional agencies
Facilitates the coordination of services with community partners, as assigned
Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership
Plans and conducts training programs, as assigned
Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the Health Navigator program
Provide quarterly summaries and documentation report as required by SSVF grant
Screen potential program participants for program eligibility using approved forms and follow up with applicable agencies to verify participant information and income status when needed
Provide service coordination between the program and community partners, for persons served and their families/supporters
Provide or arrange support for veterans transitioning to or maintenance of permanent housing.
Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues
Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization
Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans.
Ensure participant reassessments are completed according to specific SSVF requirements
Ensure appropriate use of and documentation of any financial assistance
Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning
Complete all appropriate reporting in AWARDS and other systems as required