Health Navigator, Monitoring

Modivcare • Remote, OH, OH

1d • Onsite

About The Position

This position is responsible for engaging daily with clients and teammates to build and sustain positive and productive working relationships with all parties. This includes monitoring device readings, contacting clients to determine if they require further intervention or assistance, managing inbound calls, handling all incoming alarm signal activities and taking the appropriate action. In addition will make outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities, following standard operating procedures. This role monitors high volume of medical alert alarms with genuine concern. Determines response requirements and relative priorities of situations, and health professional in accordance with established procedures. Contacts private individuals by telephone to assess each patient alert by modality. Follows workflows represented by alerts to determine next steps in the call process. Verifies demographics and other related data and enter patient information into appropriate systems. Answers routine inquiries and relay information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification. Maintains access to, and security of, sensitive materials. Explains products or services and answer questions from customers. Maintains accurate records of contacts, accounts, and orders. Answers client questions and calls using scripted and non-scripted responses Assists with enrollment of new clients, support existing clients and collaboration between interdepartmental processes. Interacts with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner. Troubleshoots devices and reports malfunctions to ensure units receive necessary maintenance. Participate in other projects or duties as assigned.

Requirements

• High School Diploma required.
• Two (2) plus years of related professional or healthcare medical experience.
• Or equivalent combination of education and/or experience.
• Strong analytical and problem-solving skills.
• An energetic pace along with a positive attitude.
• Self-motivation and the ability to work independently and with teams.
• Proficient in the use of Microsoft Teams, Word, Excel, and Outlook.
• Excellent oral and written communication skills.
• Proficient in managing multiple tasks as the same time.

Nice To Haves

• LPN/CNA/Medical Assistant certification preferred.
• Call Center experience preferred.

Responsibilities

• Monitors high volume of medical alert alarms with genuine concern.
• Determines response requirements and relative priorities of situations, and health professional in accordance with established procedures.
• Contacts private individuals by telephone to assess each patient alert by modality.
• Follows workflows represented by alerts to determine next steps in the call process.
• Verifies demographics and other related data and enter patient information into appropriate systems.
• Answers routine inquiries and relay information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification.
• Maintains access to, and security of, sensitive materials.
• Explains products or services and answer questions from customers.
• Maintains accurate records of contacts, accounts, and orders.
• Answers client questions and calls using scripted and non-scripted responses.
• Assists with enrollment of new clients, support existing clients and collaboration between interdepartmental processes.
• Interacts with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner.
• Troubleshoots devices and reports malfunctions to ensure units receive necessary maintenance.
• Participate in other projects or duties as assigned.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED