Health Insurance Specialist - Bilingual - $24.04 per hour
About The Position
The Ryan White Health Insurance Specialist assists Ryan White clients with health insurance enrollment, processing Nevada Medication Assistance Program (NMAP) referrals, insurance premium payments, and cost-share assistance for medical, dental, and vision services. This role works closely with clients, providers, and partner agencies to ensure access to healthcare coverage while maintaining compliance with Ryan White program requirements and AHN standards. The ideal candidate is organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced environment.
Requirements
- Bilingual (Spanish/English) required.
- High School Diploma required
- Minimum 3 years of computer experience including Microsoft operating systems, word processing, spreadsheets, database input, and report generation.
- Ability to obtain an Exchange Enrollment Facilitator (EEF) License within 90 days (agency-funded).
- Community Health Worker (CHW) Certification (to be obtained within 1 year; agency-funded).
- Demonstrated experience in planning and execution of organizational communication.
- General knowledge of health insurance programs, AHN services, and standard administrative practices.
- Flexibility to accommodate department-determined work schedules, which may change based on operational needs.
- Must adhere to HIPAA regulations.
- Required to pass a background check through the State of Nevada
Nice To Haves
- AA Degree preferred.
- Minimum 1 year of experience in health insurance, sales, and health insurance specialist experience preferred.
Responsibilities
- Screen and determine client eligibility for Ryan White and related healthcare programs, including Medicaid, Medicare, Nevada Check-Up, and the Premium Assistance Program.
- Assist clients with health insurance enrollment, renewals, and coverage maintenance while providing compassionate and respectful customer service.
- Process NMAP referrals, insurance premium payments, and cost-share assistance payments for eligible medical, dental, and vision services.
- Maintain accurate and timely client records in CAREWare, Salesforce, and other required systems.
- Determine appropriate payer sources and ensure all services and payments comply with program requirements and guidelines.
- Build and maintain positive working relationships with clients, healthcare providers, partner agencies, and funding organizations.
- Prepare reports, maintain documentation, and ensure data integrity and confidentiality.
- Communicate complex program information clearly and effectively to clients and stakeholders.
- Attend and actively participate in staff meetings, trainings, and routine meetings with direct supervisors.
- Adapt to changing priorities and perform additional duties as assigned.
Benefits
- Medical Insurance & Vision provided at no cost to the Employee
- Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
- Dependent Care Flexible Savings Account (FSA)
- Low-cost health insurance options for your dependents
- Dental insurance
- Free Life Insurance and Long-Term Disability
- Voluntary Ancillary Benefits
- WFH Options
- 4 Weeks Paid Time off in your first year
- 14 Holidays
- Bereavement Leave
- 4 weeks Paid parental leave
- Tuition Assistance and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
