Health Insurance Sales Trainer| Port St. Lucie, FL

Teleperformance•Port Saint Lucie, FL

4d•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. This role involves coordinating new hire, progression, and enhancement training, emphasizing customer confidentiality and security. The trainer will develop non-classroom communication and training materials, assess participant performance, and participate in minor client interactions. The position requires demonstrating the highest standards of ethical and professional conduct, thriving in a fast-paced, change-oriented environment, and ensuring adherence to all policies and procedures.

Requirements

At least one year of experience in call center leadership or training within a fast-paced, client-centric setting
Minimum of six months engaged in customer service roles
Capable of managing high-pressure situations, scheduling, and ensuring the output of others meets deadlines
Possesses robust abilities in organization, administration, guidance, and managing time effectively
Displays proactive responsibility for assignments and consistent execution to reach targeted outcomes
Exhibits a sharp focus on precision and takes the lead on necessary actions
Maintains high energy and poise when delivering presentations to extensive audiences
Shows composure and adaptability when educating diverse groups of students
Expertise in identifying the rationale and methodology for fulfilling responsibilities efficiently
Demonstrated history of navigating unforeseen challenges through analytical reasoning
Superior proficiency in both oral and written communication
Possession of a high school credential or its equivalent is mandatory
Successful completion of drug screening and background verification is a requirement

Nice To Haves

Background in creating educational programs or instructional design is highly valued

Responsibilities

Coordinate new hire, progression and enhancement training
Train new and existing employees on client projects emphasizing customer confidentiality and security
Develop non-classroom communication and training materials
Assess individual participant and class performance
Participate in minor client interaction including effective curriculum feedback and client visits
Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
Thrive as a team player in a fast paced, high energy, change oriented environment
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
Perform other related duties and assignments as required and assigned by supervisor or manager