Health Insurance Product Coordinator

Network Health WI•Menasha, WI

9d•Hybrid

About The Position

At Network Health, our success is rooted in our mission to create healthy, strong Wisconsin communities. That mission drives every decision we make—including who we invite to join our growing team. We are seeking a Health Insurance Product Coordinator to support our product development department. In this role, you will lead annual product lifecycle work and manage relationships with product-specific supplemental vendors. You will partner closely with internal stakeholders to develop, execute, and oversee lifecycle initiatives. You will serve as a liaison between the strategy and product department and other functional areas across the company. You will build and maintain strong external relationships while supporting implementation, problem resolution, and system improvements. You will conduct ongoing data analysis to identify opportunities that continually enhance the member experience. If you’re highly organized, collaborative, and motivated to make a positive impact on the health of Wisconsin communities, we’d love to hear from you.

Requirements

Associate’s degree in a related field or 4 years of related experience
Minimum 4 years of experience managing effective internal and external relationships.
Strong project management skills with proven ability to organize and prioritize work.
Excellent verbal, written, facilitation, and presentation skills across a variety of settings.
Demonstrated ability to understand member needs and provide solutions by leveraging company resources.
Skilled in conflict resolution with strong interpersonal skills to collaborate effectively with diverse stakeholders.
Candidates must reside in the state of Wisconsin for consideration.

Nice To Haves

Bachelor’s degree preferred
2 years of vendor management experience
Knowledge of health insurance plan designs

Responsibilities

Lead annual product lifecycle work and manage relationships with product-specific supplemental vendors.
Partner closely with internal stakeholders to develop, execute, and oversee lifecycle initiatives.
Serve as a liaison between the strategy and product department and other functional areas across the company.
Build and maintain strong external relationships while supporting implementation, problem resolution, and system improvements.
Conduct ongoing data analysis to identify opportunities that continually enhance the member experience.
Prepare recommendations for annual product changes based on market research, competitive analysis and discussions with internal stakeholders.
Develop, update and coordinate work associated with the annual product refresh and benefit implementation.
Act as a liaison between strategy and product department and numerous business owners from different functional areas of the company.
Facilitate recurring and ad hoc product-related meetings.
Lead RFP process and aid in the business case development for new prospective vendors.
Participate in implementation of newly contracted vendors.
Own relationship with product-specific supplemental benefit vendors post-implementation, including problem resolution and SLA compliance with contractual language.
Work closely with network development and legal departments on annual vendor contract renewal.
Report quarterly vendor performance data to internal stakeholders and develop action plans based on internal feedback.
Oversight to ensure vendors remain compliant with all regulations, rules, etc. set forth by the Centers for Medicare & Medicaid Services and the Office of the Commissioner of Insurance.