Health Insurance Navigator

SAMUEL U RODGERS HEALTH CENTER INC•Kansas City, MO

2d•Hybrid

About The Position

We’re looking for a passionate and dedicated Health Insurance Navigator to join our team! In this role, you’ll educate, assist, and enroll consumers in our service area and our patients in health insurance through Medicaid (MO HealthNet/CHIP or KanCare) or the Health Insurance Marketplace. Funded through a CMS grant via the Missouri Primary Care Association, this position is critical in helping uninsured individuals access affordable healthcare options.

Requirements

High school diploma or GED
Valid driver’s license, reliable transportation, and proof of insurance.
Ability to complete mandatory CMS Navigator training program and pass the online exam, and obtain a State of Missouri Navigator License.
Must also complete ongoing continuing education as required.
Strong customer service, problem-solving, and interpersonal skills.
Ability to communicate effectively, both orally and in writing.
Proficiency in Microsoft Office and report generation.
Knowledge of community resources and healthcare systems.
Tact, patience, and cultural competency in working with diverse populations.

Nice To Haves

Associate degree or 2+ years of experience in healthcare, community outreach, or related fields preferred.
Understanding of MO HealthNet/CHIP, KanCare, or the Health Insurance Marketplace is a plus.
Availability for occasional evening/weekend outreach events.
Ability to travel between clinic sites and to meetings in Columbia or Jefferson City, MO.

Responsibilities

Conduct outreach to uninsured consumers and patients to educate, assist, and enroll them in MO HealthNet/CHIP, KanCare, or the Health Insurance Marketplace.
Build partnerships with community organizations, schools, and businesses to expand access to affordable health insurance.
Travel independently to off-site locations to achieve outreach goals in Jackson, Clay, Platte, Ray, and Cass Counties (MO) and Johnson & Wyandotte Counties (KS).
Help consumers understand their health insurance benefits and how to use their coverage to access healthcare.
Submit weekly reports documenting outreach activities, enrollments, and community partnerships.
Provide culturally and linguistically appropriate assistance to diverse communities, including individuals with disabilities.
Educate Health Center staff on insurance options so they can support patient enrollment.
Participate in community events, health fairs, and meetings to raise awareness of insurance options.
Maintain strict confidentiality of all applicant information in compliance with HIPAA.