Health Insurance Enroller

COMMUNITY SERVICE SOCIETY OF NEW YORK•New York, NY

5d•Hybrid

About The Position

The Community Service Society (CSS) is an independent, not-for-profit organization that has supported public policy innovations benefiting low-income New Yorkers for more than 180 years. CSS operates statewide programs that help consumers find and enroll in health coverage. Its FE-ABD program works with 24 Community Based Organizations serving all 62 counties in New York State and provides health insurance assistance through a toll-free central hotline and a network of specialist agencies and community-based organizations. The Health Insurance Enroller helps consumers enroll in health coverage through NYC HRA, other Local Social Services Districts, and the NY State of Health Marketplace. The role also assists Medicaid beneficiaries who may qualify for Medicare. This union-represented position offers a hybrid work environment, with at least two onsite days per week at CSS’ office and three remote days per week. CSS provides equipment for home work; the employee must provide their own wired internet connection.

Requirements

Excellent customer service and telephone communication skills.
Excellent telephone, counseling, and communication skills.
Ability to write clearly and concisely and keep detailed notes of all communications.
Proficiency in Microsoft Office.

Nice To Haves

Bachelor’s degree in public health, social work, or public administration.
Experience assisting consumers and/or advocates with health insurance and health care access issues.
Fluency in Spanish, Chinese, Korean, Haitian Creole, Russian, or other languages.
Salesforce or other database skills.
Experience working in nonprofit, mission-driven, or public policy agencies.

Responsibilities

Provide consumers with information and education about insurance enrollment options and assistance.
Assist individuals with enrolling in Medicaid coverage through NYC Human Resources Administration, other Local Social Services Districts, and the NY State of Health Marketplace.
Conduct telephone and written outreach to Medicaid beneficiaries who appear to be eligible for Medicare.
Maintain thorough case records of services provided, advice, and referrals offered.
Assist with FE-ABD program outreach development.
Respond to live helpline calls from consumers with enrollment issues.
Assist with scheduling consumers for health insurance enrollment appointments.
Perform other responsibilities identified by the Supervisor.