Health Information Technician

West Tennessee Healthcare

1d•Onsite

About The Position

Under the supervision of the Manager of Health Information, the Health Information Technician is responsible for all phases of record processing while maintaining a determined sequence of progression. The Health Information Technician generally works eight (8) hours per day, five (5) days per week. He or she manages outgoing patient referrals and incoming faxed documentation as well as requests for patient health information from internal and external sources and does so in a professional manner. Employee is subject to call back and overtime as required.

Requirements

Knowledge of computer applications (Microsoft Windows, computerized equipment, etc.) a must.
Ability to navigate through the computer (software and hardware) and recognize potential issues.
Ability to apply critical thinking skills to complex medical record policies.
Knowledge of hospital and departmental policies and procedures, State and Federal Laws pertaining to HIM, medical records forms, and medical terminology as acquired through at least 3 months of on the job training.
One to two years of office experience preferably in Health Information Management or equivalent.
Knowledge of office procedures, equipment, reports and clerical skills as normally acquired through 1-2 years office experience.

Nice To Haves

An Associate degree preferred but not required, preferably in Health Information Technology
RHIT credential preferred
Experience with patient referrals from one office or clinic setting to another strongly preferred
Keyboarding skills preferred

Responsibilities

Maintains familiarity with all record storage/archive systems and any related processes involved with these functions.
Maintains all aspects of a recordkeeping system in a ‘normal course of business’ setting.
Performs duties accurately and efficiently according to departmental policies and procedures.
Maintains proficiency in medical record/information retrieval including but not limited to microfiche, Laser-fiche, Power-chart, TENNIS, Centricity or other clinic EHR systems.
Retrieves referral orders from providers through Centricity or other EHR and appropriately document the outcome in the patient’s chart.
Assists patients and providers with coordinating outgoing referrals including setting appointments and sending appropriate medical documentation.
Communicates with patients, both written and orally, as needed.
Preps, scans and validates into Power-Chart, TENNIS or Centricity as appropriate, any paper or faxed records received.
Attaches records to outgoing order or referral as necessary for quality reporting/ Meaningful Use/ MIPS purposes.
Performs review of patient medical record documents requested for completeness and compliance prior to release of any records.
Manages incoming faxes from outside agencies, clinic, and physician offices and establishes priority for each.
Responds to all requests in order of priority.
Assures all work is done in a timely and efficient manner.
Works with copy service to assure seamless service for customers.
Troubleshoots equipment failures and corrects whenever possible.
Promptly notifies manager of equipment failures and system related problems.
Maintains current training on HIPAA and any regulatory changes in the handling of medical records.
Is able to handle high volume of divergent demands effectively through good organization, setting of priorities, timely decision making and stress management.
Relates well to other departments and to clinic staff and participates on multi-disciplinary teams as directed by management.
Assists in training cross training and coverage for co-workers in the medical records department and other clinic staff as directed by management.
Performs all related responsibilities in a positive and professional manner.