Health Information Specialist

CASA•Silver Spring, MD

23h•$24 - $27

About The Position

Contributes to developing the database of health and human services available to the target population and disseminates this information among the population through CASA’s Bilingual Health Information Hotline . The Health Information Specialist will also contribute to the assessment of actual access to health care services through interviews to clients served by the Hotline.

Requirements

comparable experience, degree a plus
Valid US Driver’s License and a reliable vehicle
Experience working navigating the social services system in the CASA service area, including general knowledge of the Medicaid, Medicare, WIC health insurance, community clinics, and the healthcare system.
Experience working with the community over the phone as well as in person
Computer skills, database (like salesforce), internet search skills and spreadsheet software skills
Bilingual French and English required
Excellent customer service, problem solver, initiative, great organizational skills.

Responsibilities

Maintains an up-to-date referral database and will make relevant additions to it in response to needs of the target population.
In coordination with Manager, works on promoting the Information Hotline via direct outreach, advertisements, networking and printed media.
Incorporates into database the basic caller demographics, reasons for calling and referrals provided.
Provides information and referrals as well as navigational assistance to callers as well as walk-in members
Contributes to an ongoing assessment of actual access to health and human services for our target population. This includes, but is not limited to, information on Medicare and Medicaid eligibility.
Maintain a 24-hour maximum response time for all callers who leave voicemails, coordinate access to voicemails with other team members when out on leave.
Submits aggregate data report of Hotline calls and walk in services provided to supervisor.
Participates actively in the annual planning process, including developing and executing individual work plans, evaluating and providing feedback on plans as the year progresses
Participates in program meetings, planning and evaluation
Participation in CASA actions, mobilizations and events as needed and required
Provide quality customer service, interactions and responses to all members, partner organizations, vendors, visitor, callers and any other individual or organization you may encounter in your role with CASA.
Understand and promote CASA membership and services
Maintain a positive attitude
Other Duties as Assigned

Benefits

Generous paid time off , including: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen (16) paid holidays per calendar year.
Excellent Benefits Package including employer paid benefits as follow: Health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to our HMO plan, 55% for couples, 65% for children and 60% for family)
Basic life and AD&D
Long and Short Term Disability insurance
Professional Development: Those pursuing a course of study related to work performed at CASA may be eligible for a reimbursement up to $3,000.
Employee Assistance Program (EAP)
Additional voluntary benefits: FSA Account including Dependent Care.
401(k) retirement plan with a 2% employer discretionary match.
Accident, Critical Indemnity, Hospital insurance.
Allowances: Mileage reimbursements for those positions that are required to drive on CASA business.
Cell Phone stipend for those positions that are required to use their cellphone for CASA business