Health Information Specialist I

Datavant • Rochester, NY

17h • Hybrid

About The Position

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Rochester, NY. This is a hybrid role, combining on-site, patient-facing responsibilities with remote work as business needs allow. This role plays a critical part in ensuring the timely, accurate, and compliant handling of medical record requests. It is ideal for someone who enjoys working directly with patients, is detail-oriented, and is interested in long-term growth within a healthcare organization.

Requirements

• High School Diploma or GED required
• Must be 18 years of age or older

Nice To Haves

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• Hybrid work environment with opportunities for growth and advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED