Health Information Management Specialist/Medical Records

Westside Family Healthcare•Wilmington, DE

2d•Hybrid

About The Position

Westside Family Healthcare is seeking a Medical Records/Health Information Specialist to join their dedicated team. This role involves gathering, processing, and maintaining patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations. Westside Family Healthcare is a nonprofit organization dedicated to providing high-quality primary medical care to all, regardless of their ability to pay. Since 1988, Westside has been committed to improving community health through equal access to care. With a team of 240 members, five health centers, a mobile health unit, and serving over 27,000 patients across Delaware, Westside focuses on improving health one patient, one family, and one community at a time. Working at Westside means being part of a Primary Care Medical Home, where the patient is central to healthcare decision-making. The organization's mission is to improve community health by providing equal access to quality healthcare, with a vision to achieve health access for all. Their values include compassion, service, excellence, and empowerment.

Requirements

High school diploma or GED
Previous experience using computers and programs, including Microsoft Office
Six months of medical office support training or experience.
Some knowledge of HIPAA regulations.
Ability to travel between work sites as requested

Responsibilities

Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
Collect, sort, and distribute paper mail within the office.
Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
On a daily basis, collect paper medical documents from designated areas within the office sort and scan them into the EMR.
After scanning, maintain paper medical records for 1 month in a secured office location, protecting them from unauthorized disclosure in accordance with HIPAA regulations.
Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
Obtain patient medical records needed for the management of patient care.
Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as necessary.
Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.
Actively participate in PCMH team Quality Improvement activities.