Health Information Management Specialist II

National Jewish Health•Denver, CO

8d•Onsite

About The Position

National Jewish Health is seeking a detail-oriented and customer-focused Health Information Management Specialist II to join the Health Information Management team. This role is responsible for maintaining the confidentiality, integrity and availability of electronic health information while supporting release of information, document imaging and record management activities. The ideal candidate enjoys working with detailed information, navigating healthcare documentation requirements and providing excellent service to patients, providers and other stakeholders. National Jewish Health is the nation's leading respiratory hospital, recognized for excellence in patient care, research and education. As part of the Health Information Management team, the eHIM Specialist II plays an important role in safeguarding protected health information and ensuring the accurate and timely exchange of medical records. This position offers the opportunity to work with electronic health information systems while supporting patient care, regulatory compliance and organizational operations. Performs health information activities necessary to organize, maintain, and use electronic patient health records. This position will process and/or provide electronic health information to various customers in a timely manner and maintain paper, electronic, and verbally protected health information in a confidential manner and a secure environment. Performs functions related to document imaging, reception and release of information duties.

Requirements

High school diploma or equivalent required.
2 years of office experience or 1 year experience in a healthcare setting required.
Basic computer skills/experience.

Nice To Haves

Prior experience in HIM Department related to record maintenance completion or release of information preferred.
Proficiency in Microsoft Word and Excel preferred.
AHIMA-credentialed applicants (RHIA or RHIT credential) preferred.

Responsibilities

Processes release of information requests, patient access requests and continuity of care documentation in accordance with HIPAA, state and federal regulations
Reviews, tracks and prioritizes medical record requests to ensure timely and accurate fulfillment
Maintains electronic health records and supports document imaging, indexing and record management activities
Serves as a resource for patients, providers, attorneys and third-party requestors regarding health information requests
Performs quality reviews to ensure accuracy, confidentiality and compliance with established policies and procedures
Safeguards and protects the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Ensures compliance with guidelines/requirements related to patient confidentiality and release of information according to established policy and procedures.
Reviews inbound fax queues to identify release of information requests and level of processing priority.
Performs release of information on continuum of care and patient access requests.
Processes patient access requests received via the patient portal.
Reviews the request for appropriate authorization and responds as appropriate to the requestor for additional information as needed.
Coordinates release of information of all third party requester through the applicable release of information vendor.
Ensures all medical record requests are logged with accuracy and required details to process the request through the electronic medical record.
Maintains patient access requests within the guidelines provided regardless of format of submission (authorization for release of information and/or patient portal).
Monitors and prioritizes release of information requests and retrieves patient information from various archival systems.
Electronically tracks and delivers medical records in accordance with established department workflows.
Process requests in a timely and efficient manner within established timeline standards while maintaining quality and accuracy.
Maintains in-depth knowledge of all applicable state and federal laws as they relate to release of protected health information, HIPAA Privacy and Security regulations, as well as enterprise policies and procedures pertaining to the release of protected health information.
Ensure all disclosures are documented and in compliance.
Interpret and adhere to legal requirements and established procedures that govern release of information.
Acts as a liaison between the institution’s physicians and outside attorneys when needed.
Communicates with National Jewish Health administration when increased support is needed via National Jewish Health attorneys.
Performs self-quality checks on all work to ensure the accuracy of the release, confidentiality, and proper billing/charging.
Utilizes a wide variety of software and applications in order to fulfill requests.
Responsible for answering the phone, and providing customer service.
Sorting and distributing mail and/or faxes.
Assists in new employee orientation.
Participates in problem-solving, be empowered to expedite decisions, explore and recommend options, and follow up on outstanding issues related to their work.
Collaborates with HIM Management to identify and support quality and performance improvement initiatives.
Meets and maintains productivity standards and competencies.
Ensures accurate and efficient processing of outgoing referrals and additional support documentation needed to ensure timely scheduling activities are coordinated on behalf of the organization.
Submits daily productivity statistics and performs quality assurance as requested.
Reviews and processes incoming messages on a routine basis.
May perform other duties as assigned to support business needs, including acting as support for the Electronic Health Information Management Specialist I as needed.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.