Health Information Management Specialist I

Gillette Children's • Saint Paul, MN

1d • Hybrid

About The Position

Gillette Children's is seeking a Health Information Management Specialist I to join their team. This role is 1.0 FTE (40 hrs/wk) and operates Monday - Friday, 8:00 am to 4:30 pm. This position is a hybrid role, combining on-site and remote work. Initial training will be conducted on-site, after which staff will work remotely from home and rotate into the main hospital one day per week. The selected candidate must reside in Minnesota or Wisconsin and be able to work on-site in St. Paul, MN one day per week and as needed. The primary responsibility of this position is to manage all aspects of processing and gathering protected health information (PHI) in all formats. This includes record maintenance, storage and retrieval, scanning, indexing, record analysis, deficiency reporting, and processing requests for records from both internal and external customers. The HIM Specialist supports the patient experience through direct communication with patients and facilities, ensuring the integrity and completeness of all records in preparation for specialized care delivery. This role requires a professional attitude, knowledge of, and adherence to federal, state, and accrediting agency standards. Specific duties may vary based on the work setting or patient population, but all positions require staff to work in highly coordinated teams, focusing on patient conditions and exhibiting exceptional teamwork qualities, including efficient and effective communication.

Requirements

• High School Diploma/GED
• 1 year related experience
• Strong computer aptitude including knowledge and proficient use of Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Demonstrated strength in multi-tasking, organization, attention to detail, communication skills and the ability to work independently in a fast-paced environment.
• Demonstrated strong teamwork skills

Nice To Haves

• 1 -3 years of progressive HIM experience or student in an AHIMA accredited program
• RHIT, RHIA, CCA OR CCS.
• Advanced education (Associate or Bachelor’s)

Responsibilities

• Communicate with all departments and staff in a professional manner.
• Respond to customer requests promptly and appropriately.
• Follow up when necessary to make sure customer needs are met.
• Utilize all available resources (technology/people) to optimize the patient experience.
• Complete work timely while meeting quality and benchmark expectations.
• Assist Gillette care teams in resolving patient records concerns or needs.
• Assist patients and families in resolving patient portal access and records gathering issues.
• Work with other departments to ensure coordination of new patient visits.
• Complete concurrent analysis and scanning on inpatient units to ensure records are complete and available to all staff needing access for patient care and to ensure core elements for the admit are present.
• Be knowledgeable in release of information, scanning, indexing, and deficiency management processes.
• Be proficient in all systems used (Cerner, RightFax, PsiGen, eDOCS, CommonWell, etc.).
• Effectively prioritize work based on urgency, including scanning of records related to upcoming appointments.
• Demonstrate accuracy, efficiency, and completeness in products and processes.
• Perform tasks with appropriate urgency and accuracy while reducing waste through proactive time management.
• Consistently follow all current department and organizational guidelines and workflows.
• Utilize critical thinking skills to identify errors in patient medical records, identify any duplication and take corrective actions to avoid errors in the medical record.
• Demonstrate high attention to detail and use appropriate tools to ensure all patient information is accurate, up to date, and accounted for.
• Demonstrate accuracy in all identified workflows including but not limited to sorting, scanning, indexing, analysis, and records gathering.
• Demonstrate understanding of the tools and systems needed to accomplish work.
• Demonstrate competency in organizational systems including: scanning, importing, electronic medical record, office equipment, online resources, and other relevant technology to perform all necessary functions.
• Be a resource for questions and guidance amongst the team.
• Protect the confidentiality of personal health information.
• Adhere to all organization and department policies, guidelines, workflow to eliminate errors in practice.
• Adhere to organization and department attendance policy.
• Be on time for work and ready at start of shift.
• Demonstrate a positive approach to work.
• Monitor and manage own timecard for accurate reporting.
• Initiate goal development, consult with Practice Manager, and enter into HR system.
• Complete self-assessment timely and with contributing comments.
• Complete all mandatory annual requirements within established timeframe.
• Complete 80% of peer feedback that are assigned.
• Model professionalism through a positive and engaged approach with all teams.

Benefits

• retirement savings match
• tuition and certification reimbursement
• paid time off
• health and wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED