Health Information Management Services Coordinator IV

ChristianaCare•Wilmington, DE

3d•$20 - $30

About The Position

The Health Information Management Services Coordinator IV facilitates and manages the development, review, approval, and maintenance of chart and administrative forms in accordance with ChristianaCare’s Forms Management Policy. The coordinator collaborates with clinical, operational, technical, and other stakeholders to implement new and revised forms for patient care workflows and coordinates Forms Management Committee meetings, including agenda setting and resource management. The role supports the Forms Management Committee and serves as content manager for the Forms System, coordinating form design, loading, testing, and production with sponsors, Nursing Resources staff, vendors, and IT. It also administers the Forms Workflow Application, tracks requests through the Forms Management process, maintains a computerized master inventory of forms and associated metadata, and works with relevant departments and committees to ensure appropriate review and systemwide access. The position reports to the Forms System Manager. It is performed in a routine office environment, with frequent deadline situations requiring work under pressure. Physical demands include prolonged sitting, computer use, and repetitive hand motions. The stated hourly pay range is $20.24–$30.36.

Requirements

Associate degree in Business Administration or Health Information Management, or relevant equivalent experience; the degree is listed as preferred.
3–5 years of experience with patient care documentation tools.
Knowledge of medical terminology and healthcare documentation standards, including patient care, health literacy, and regulatory requirements.
Knowledge of forms management principles, document control processes, and lifecycle governance, including development, review, approval, revision, and retirement.
Knowledge of Health Information Management practices, documentation integrity, medical record standards, and compliance requirements.
Knowledge of organizational structure and governance frameworks, with ability to identify and engage appropriate stakeholders, sponsors, and committees.
Knowledge of organizational policies and procedures, particularly those related to forms management, patient documentation, privacy, and risk management.
Ability to coordinate and collaborate with cross-functional teams, including HIM, Nursing Development and Education, Risk Management, Privacy Office, Language Services, IT, Corporate Communications, and external vendors.
Proficiency in Microsoft Office applications, such as Word, Access, Excel, and SharePoint, and ability to manage committee materials and records.
Experience managing or supporting content in electronic forms systems, document repositories, or workflow applications.
Ability to administer processes, track requests, ensure timely progression through approval stages, and recommend process improvements.
Strong organizational and project management skills, including managing concurrent initiatives, maintaining detailed records, and meeting deadlines in a fast-paced environment.
Exceptional attention to detail in reviewing, standardizing, and maintaining accurate documentation and form metadata, including numbering, ownership, and usage locations.
Excellent verbal and written communication skills, including the ability to convey complex requirements and collaborate with stakeholders at all organizational levels.
Ability to facilitate meetings, coordinate agendas, and maintain documentation for committees or governance groups.

Nice To Haves

Associate degree in Business Administration or Health Information Management.

Responsibilities

Collaborate with sponsors to develop, design, review, and obtain approval for chart and administrative forms according to the Forms Management Policy.
Initiate form revisions on a triannual basis or when requested by a form sponsor or designee, and address changes in documentation standards, including chart and health literacy standards.
Serve as a resource to the Forms Management Committee; coordinate agendas, maintain and use the committee SharePoint site, notify members and sponsors of upcoming meetings, and preserve meeting history.
Coordinate with the Medical Record Integrity Committee, Patient Education group, Risk Management, Department of Language Services, and Privacy Office to ensure appropriate review of patient-related documentation.
Work with IT and forms vendors to publish and maintain the Forms System for systemwide end-user access.
Manage Forms System content by coordinating form design, loading, testing, and production in FOD with sponsors, Nursing Resources staff, vendors, and IT.
Administer the Forms Workflow Application and track form requests through the Forms Management process; suggest workflow modifications when needed.
Maintain a computerized spreadsheet and master resource of patient care documentation, administrative, and informational forms, including form or product number, sponsor, locations used, and source.
Ensure each form is assigned a unique form number identifier.
Comply with organizational and departmental policies, procedures, and mandatory education requirements, including safety, infection control, attendance, and dress code.
Perform assigned work safely, follow departmental safety rules, and report unsafe activities, conditions, hazards, or safety violations to a supervisor in a timely manner.
Perform other related duties as required.