Health Home Coordinator

Community Health Action of Staten Island • New York, NY

13d • $52,000 - $57,000 • Onsite

About The Position

The Health Home Coordinator acts as program lead, supervises the Health Home team and manages daily program operations while ensuring the quality of care for clients and adherence to program standards. Supervision with the Care Management staff includes tracking of engagement, review of program documentation such as HARP eligibility Assessments or Plans of Care, and the provision of adequate clinical support to clinically complex clients. The Unit Supervisor is an integral part of the team in promoting program services, establishing referral sources and maintaining relationships with service providers to coordinate care for the community. The Health Home Coordinator will consistently exhibit core values of teamwork, advocacy and exceptional customer service and be an active member of CHASI’s Management Team.

Requirements

• At least three years of direct service experience in Health Home program or other program related to chronic disease management or other intensive case management.
• Bachelor’s degree required; significant experience that is additional to what is required above may be considered in lieu of a degree. Master’s degree may be considered in lieu of some years of experience listed above.
• At least 1 year of supervisory or management experience.
• Can actively listen to feedback and direction and take action accordingly.
• Compose client documentation, reports, presentations, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.
• Work independently following basic training on the specifics of the role.
• Can understand contracts and/or procedures and develop programs and/or structures based on that information.
• Assess the work of others and provide constructive feedback and assess staff development needs.
• Able to explain expectations and delegate tasks.
• Model ethics and integrity.
• Able to motivate staff team and provide coaching and training.
• Manage and accept change to ensure successful agency growth and changes.
• Evaluate obstacles and contribute alternative solutions; look for ways to resolve problems with others before going to higher level of authority.
• Able to process and implement strategic plans.
• Plan and manage resources to meet goals and address changing work conditions.
• Demonstrate critical thinking skills.
• Instill in all employees the belief that the clients, services, and programs are the prime consideration in meeting agency objectives.

Responsibilities

• Provide direct supervision to Care Managers for the development of effective interventions, key areas of performance and opportunities for skills building.
• Track client-level engagement and program performance.
• Ensure coverage of Care Manager’s caseload and provide case management activities as needed.
• Review and approve client documentation in line with program standards.
• Track HARP/CORE eligibility Assessments and POCs and other required documentation.
• Ensure that clients move through the HARP/CORE eligibility process to obtain HCBS services.
• Oversee the enrollment, eligibility, and case assignment process.
• Provide crisis intervention to clients in distress.
• Review and complete data reports to monitor program compliance, performance and key indicators.
• Drive quality assurance and quality improvement activities.
• Continuous review of the service delivery process to exceed customer expectations.
• Receive appropriate trainings in order to maintain clinical and programmatic standards.
• Facilitate staff meetings, supervision, Clinical Case review and training.
• Ensure staff are kept informed of policy and procedure and departmental priorities.
• Occasional community-based work is required to achieve client outcomes and health home standards.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Benefits

• generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• medical
• dental
• vision
• supplemental benefits including employer provided basic life insurance and employee assistance programs
• tuition reimbursement
• fitness reimbursement after 1 year of employment
• a retirement plan that includes employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager