Care Manager

Liberty Resources•Syracuse, NY

3d•Onsite

About The Position

As a Health Home Care Manager Team Lead, you will provide leadership, coaching, and support to a team of Care Managers while helping ensure quality services for the individuals we serve. This role combines direct member support with staff mentorship, training, and quality oversight. If you enjoy developing staff, collaborating with community providers, and making a meaningful impact on the lives of others, we encourage you to apply.

Requirements

Bachelor's degree in a Health or Human Services field and at least 2 years of relevant experience preferred; OR Registered Nurse (RN) with at least 2 years of relevant experience; OR Master's degree in a related field with at least 1 year of relevant experience.
Previous Health Home, care management, case management, or care coordination experience preferred.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to work independently while supporting a collaborative team environment.
Valid New York State driver's license and reliable transportation required.

Responsibilities

Coach and support Care Managers to ensure high-quality service delivery.
Conduct monthly field observations and appointment shadowing to provide ongoing feedback and professional development.
Mentor and support newly hired Care Managers during onboarding.
Facilitate team meetings and training sessions focused on best practices, policies, and program standards.
Attend Health Home Hub meetings and share updates with staff and leadership.
Maintain a small caseload of Health Home members.
Assist with member enrollment activities as needed.