Health Facilities Complaint Intake Surveyor

State of Iowa • Des Moines - 50321 - Polk County, IA

4d • Hybrid

About The Position

The Iowa Department of Inspections, Appeals & Licensing (DIAL) is seeking a motivated, enthusiastic, and flexible individual to join our team as a Health Facilities Complaint Intake Surveyor for the Health and Safety Division. DIAL’s Health Facilities Division is responsible for inspecting and licensing health care providers and suppliers to ensure the health and safety of vulnerable Iowans. The Complaint Intake Surveyor position is responsible for receiving, documenting, and triaging complaints utilizing independent clinical judgement and expertise, and in accordance with state and federal regulations. The Complaint Intake Surveyor will identify potential regulatory violations and maintain accurate, up-to-date records for tracking and reporting. In addition, the surveyor will initiate and conduct field investigations as needed. At DIAL our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. To accomplish our Mission, the individual selected for this position will provide outstanding customer service and management services to the agency.

Requirements

• Completion of an educational program in professional Nursing and registration as a nurse or graduation from an accredited college or university with a Bachelor's degree with a concentration of study in a human services area (e.g., psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services) and experience equal to three years of full-time professional work
• Completion of a Pharmacy degree, a Master's degree, or advanced degree above the Master's level in a human services area at an accredited college or university, and experience equal to one year of full-time professional work
• Graduation from an accredited college or university with a Bachelor's degree and three years work experience in health administration; in a clinical substance abuse program; or in a regulatory program which involves the surveying and evaluating of situations, conditions and operating procedures of health care/treatment facilities
• Certification as a rehabilitation counselor by the Commission on Rehabilitation Counselor Certification plus specialized training or experience equal to one year of full-time professional work in a nursing, treatment, or habilitation program for intellectually disabled clients
• An equivalent combination of education and experience substituting one year of the above specified experience for one year of the required education
• Thirty semester hours of graduate course work in public, business or health administration, in the health field or social work, counseling, or rehabilitation from an accredited college or university may be substituted for each year of experience to a maximum substitution of two years.
• Applicants possessing licensure, certification, registration or degree should indicate such on the application form and may be required to provide proof at the time of interview.
• Licensure or temporary licensure by the State of Iowa is required for designated positions in this class.
• Applicants who now possess a current valid license from another state need not have an Iowa license to apply, but will be required to obtain the appropriate Iowa license prior to beginning actual employment.
• For purposes of qualifying for this job class, "professional experience" shall be indicated by having responsibility for assessment and diagnosis of client problems and needs, developing a plan of treatment, evaluating client progress toward meeting treatment goals, modifying treatment objectives, etc.
• Work at this level requires a prerequisite of post high school educational training or certification in the behavioral, social, health sciences, or health administration.
• Applicants for positions in the Department of Inspections and Appeals must undergo a background investigation which includes a criminal history check and a dependent adult and child abuse registry check.

Nice To Haves

• Registered nurse preferred
• Works collaboratively with a diverse group of people
• Treats customers courteously and be responsive to their needs
• Displays high standards of professional and ethical conduct
• Commits to providing a high-quality service
• Addresses and listens to others in respectful manner
• Possesses a high level of organization skills and is process-driven

Responsibilities

• Receive complaints via phone, email, online systems, fax or written correspondence
• Accurately and thoroughly document all allegations, ensuring clarity and neutrality.
• Based on clinical knowledge and expertise, apply CMS-defined priority levels based on immediacy and severity.
• Enter complaint information into federal/state tracking systems.
• Maintain strict confidentiality of complainant identity per federal and state requirements.
• Ensure compliance with HIPAA and CMS confidentiality provisions.
• Initiate and conduct field investigations as needed.

Benefits

• health, dental, vision, flexible spending, and life insurance
• Opportunities for salary increases following your first six months and annually thereafter
• Biweekly vacation accrual and separate sick leave
• Paid holidays (9 days per year)
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling)
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Flexible Spending Accounts for health care and dependent care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree