Health Coordinator - FT/SWING

Pioneer Human Services • Everett, WA

10d • Onsite

About The Position

Pioneer Human Services is seeking a Health Coordinator (FT/Swing) to support their mission of empowering justice-involved individuals. This role involves coordinating and monitoring client physical and behavioral health services within residential treatment facilities, ensuring continuity of care through communication between clients, medical staff, providers, and program staff. The Health Coordinator will assist with intake, coordinate appointments, manage medication documentation, and gather health information. They will also provide direct client support, including engaging clients, monitoring their health status, reinforcing treatment plans, and responding to urgent health concerns. This position requires strong organizational skills, attention to detail, and the ability to support clients with complex needs in a structured residential environment.

Requirements

• High School Diploma or Equivalent
• One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication
• Efficiency with independent task management
• Ability to show attention to detail
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

Nice To Haves

• Experience with electronic health records (EHR) or electronic records management systems.
• Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
• Certified Nursing Assistant certification

Responsibilities

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
• Observe and document client self-administration of medications in accordance with program policies and procedures.
• Promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• Review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
• Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures.
• Assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
• Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
• Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
• Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
• Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.
• Assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.
• Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
• Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
• Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.
• Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.
• Maintain accurate, timely, and complete documentation of services in the electronic health record.
• Ensure required notifications are completed during assigned shifts.
• Complete eligibility assessments and follow-up assessments in designated systems.
• Ensure client information is accurate and updated from intake through discharge to support continuity of care.
• Record routine case notes and service contacts documenting client progress and services provided.
• Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Benefits

• Medical
• Flexible spending
• Dental
• Vision
• Life AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED