Health Coach (1161)

FLOURNOY HEALTH SYSTEM•Indianapolis, IN

1d•Onsite

About The Position

The Admin Health Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and case managers, the Admin Health Coach provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via technology, using evidence-based methods of care that address both health care and social needs. The Admin Health Coach typically handles more complex, higher risk/need cases on the Coaching team, which may span across multiple states and/or Primecare’s programs.

Requirements

2 years’ experience in case management
Experience working with elderly and disabled.
Exceptional active listening and communication skills with strong empathy
Tech savvy with comfort using (and teaching others to use) mobile apps.
Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case.
Thrives in a fast paced, start-up environment.
Solid understanding and experience in care planning/case management is required
Ability to drive up to two hours from home base for client visits.

Nice To Haves

Multilingual skills are highly desired.

Responsibilities

Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing.
Manage a caseload and leverage technology to enable effective coaching and information referral.
Complete Semi-Quarterly Home Visits as required by Indiana State regulations.
Provide 8 in-person in-services to each caregiver on their caseload per year as required by Indiana State regulations.
Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources.
Collaborate with key stakeholders to assess care/coaching plans and caregiver engagement; identify problems and solutions.
Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements.
Solicit feedback from caregivers to identify opportunities for additional support and process improvement.
Perform other duties as assigned.