Health Coach (Springfield, IL)

Diverge Health•Springfield, IL

2d•Hybrid

About The Position

At Diverge Health, we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social, and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning, and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. Diverge Health reinvests in neighborhoods by creating high-quality frontline jobs and improving the health and digital literacy of our patients and their families. This role is for anyone looking to chart a new course, with a desire to learn and grow in their career and interested in solving big problems with high impact. If you have an orientation towards learning, an innate desire to do meaningful work, and 3-5 years of work experience in roles or industries with heavy people interface, the community health coach role represents an opportunity for you to meaningfully influence people’s ability to live their healthiest lives.

Requirements

2+ years' experience in customer service, community organizations, teaching or a related field.
High School diploma or GED.
Residence, or prior long-time residence, in the Cleveland community.
Must possess exceptional interpersonal and organizational skills.
Comfortable with technology including communication and documentation systems and tools.
Willingness to learn new skills and technologies.
Ability to adapt and demonstrate resilience in a fast-paced, changing environment.
Works well independently and in teams.
Must respect unique needs and diverse backgrounds of members of the community.
Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

A demonstrated personal commitment to health, wellness and supporting others is preferred.
Prior experience using technology systems to engage and document customer interactions.
Bilingual preferred (English/Spanish, or English and the dominant language of the community where performing patient work).

Responsibilities

Reaching out to assigned patients via phone or in person.
Conducting one-on-one patient/coach sessions in patient homes, via phone, in their physician’s clinic or at a community setting.
Working with a supervising Nurse Practitioner on patient case reviews, continuously learning ways to improve patient engagement and coaching outcomes.
Supporting patients by teaching and motivating them to reach their health goals.
Assisting patients with scheduling and attending their primary care visits.
Thoroughly documenting patient visits and interactions, as trained, in accordance with organizational and broader regulatory guidelines.
Leveraging active listening skills to pinpoint barriers/challenges and offer support to patients in overcoming challenges.
Teaching patients about their existing health benefits available through their health plan and the broader community and how to access those benefits (coaches will be trained on benefits prior to educating patients on them).
Communicating health complications and risks to NP (Nurse Practitioner) for review and triage as necessary across our care team.
Connecting eligible patients with community resources such as food banks, to support broader social needs in support of their overall health.