Encore - Health Coach Manager - Evernorth

Cigna Healthcare•Minnesota Work at Home, MN

About The Position

This role is all about demonstrating daily support of Evernorth Care Delivery. Our Health Coach Managers support the Evernorth Workplace Care product delivery to clients, in the client worksite locations, to build and enhance the business relationship with Evernorth. Responsible for the day-to-day management of a team of Evernorth Workplace Care Coaches, the Health Coach Manager works to ensure that the customer's coaching experience is of the highest quality including engagement, care-plan development, management and effectiveness and overall interpersonal relationship development. The Health Coach Manager drives the achievement of measurable improvements in clinical, quality and cost outcomes. This person is proactively engaged in ongoing operational effectiveness reviews ensuring evidence-based medical standards, health and wellness guidelines and behavioral coaching principles are consistently and appropriately applied. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Requirements

Must be a Cigna/Evernorth Retiree
Must have Health Coach Manager experience within Evernorth Workplace Care
Bachelor’s degree in health science field or working toward degree
Three or more years of clinical experience preferred
One or more years of management/leadership skills strongly preferred
Demonstrated management/leadership skills required
Knowledge and understanding of health behavior change and its application
Demonstrated experience in public speaking/presentations
Excellent interpersonal skills and the ability to work in a team environment
A high energy level and excellent written and oral communication skills are essential
Passion for health improvement of customers
Diverse Clinical experience, including working with individuals with chronic illnesses preferred
Experience in health education and wellness coaching
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Master’s Degree preferred

Responsibilities

Ensures customer satisfaction through operational delivery of quality health advocacy and health coaching services.
Maintains a team of EWC Coaches (Registered Nurses, Health Educators) and manages their performance and outcomes to the needs of the customer and corporate standards.
Acts as a liaison and collaborates with all matrix partners within the organization - Quality, Medical, Product, Systems, Training and Sales.
Recruits, selects and hires qualified Health Advocate, Health Coach and Case Management Staff (may include Care Associates).
Maintains quality improvement and ongoing personal development of all staff.
Supervises, monitors and review performance of the team to assure that health advocacy and health education services are delivered promptly, cost effectively, courteously, and according to policy and procedure, appropriate health advocacy and wellness standards, and quality assurance standards.
Manages employee review process, individual discussion and feedback and compensation for all team members.
Collaborates with Quality Team for quality improvement opportunities and appropriate actions.
Partners with matrix members for the development of appropriate work plans and takes corrective actions when necessary to ensure that objectives, standards, policies and procedures are met.
Manages appropriate level of follow-up for all work plan and individual performances.
Oversees the case direction and incorporates the Thinking it Through Together outcome philosophy.
Acts as a liaison and problem-solver between business matrix partners.
Evaluates ongoing and future staff requirements/needs to meet customer, site and corporate objectives.
Works with Clinical Program Manager to establish and ensure achievement of office's/unit's customer service, clinical, quality, productivity, engagement and medical cost outcomes.