Health Coach Consultant

CVS Health•Work At Home - Utah, UT

5d•$54,095 - $116,760•Hybrid

About The Position

At the 24-Hour Nurse Line, the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation to engage, educate, and promote/influence members' decisions related to achieving and maintaining optimal health status. This role requires an RN with an unrestricted active license. The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for facilitating effective healthcare decision-making, improving the quality of care and member satisfaction, facilitating appropriate use of healthcare resources, providing up-to-date health information to help members understand their health problems and options, assisting by clarifying available options, helping members actively and knowledgeably participate with their provider in their own healthcare decision-making, promoting healthy lifestyles to help lower personal health risks and prevent illness, and making referrals to available health and wellness programs as appropriate.

Requirements

RN licensure in the state of office location.
3+ years of clinical experience.
Proficient keyboarding skills.
Enjoy working with computers and evolving technology, prefer online resources over printed documents.
Telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
Self-motivated.
Wants to work every other weekend and 4 Holidays per year.
Able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
Want to expand their knowledge base while applying excellent communication skills.
Are leaders of people and process improvement, and want to make a difference in people's lives.
Are seeking a challenging fast-paced office (and potentially work at home) position.
Do the right things for the right reason in all interactions.
Active unrestricted RN compact state licensure.
3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).

Nice To Haves

Managed Care experience preferred.
Previous coaching experience preferred.
Model candidates have telephone triage nursing experience.

Responsibilities

Facilitates effective health care decision-making.
Improves the quality of care.
Improves member satisfaction with their health care plan.
Facilitates appropriate use of health care resources.
Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
Provides assistance by clarifying available options for the member's particular health problem or issue.
Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
Promotes healthy lifestyles to help lower personal health risks, preventing illness.
Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.