Health Club Host - 180 House, Central London

Soho House•Temple, TX

4d•Onsite

About The Position

At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.

Requirements

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously

Nice To Haves

Up to 2 years’ experience in a busy high-profile venue
Natural flair for first class service
Reliable, friendly and happy to be a key part of the team that strives for success.

Responsibilities

Welcome every member by name and guest with open arms and in a hospitable manner.
Respond to guest inquiries and requests in a timely, friendly and efficient manner.
Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified).
In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
Build relationships with members and guest.
Communicate red flags and positive feedback to management and wider team.
Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement.
Support fitness instructors and personal trainers with class setups or member handovers.
Encourage a positive, inclusive, and respectful workout atmosphere.
Uphold discretion and professionalism, especially when serving VIPs and PWKs.
Assist with booking appointments, classes, or providing information about fitness services and facilities.

Benefits

Weekly Pay
Team meal whilst on shift prepared by our chefs
£20 Taxi Contribution for late shifts
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Competitive compensation packages that feature global benefits and perks.
Training to develop the technical and managerial skills necessary to enhance your career