Health Center Support Specialist - Bilingual Spanish/English
About The Position
In this role, the Health Center Support Specialist will work directly with patients and assist with the intake eligibility determination process for the clinic. Hours would be in clinic Monday through Thursday 8:00 a.m. - 4:00 p.m. The Health Center Support Specialist will assist with patient intake, scheduling, and follow-up to ensure continuity of care. They will support and promote clinic programs, processes, and services, reducing barriers to care. This role will oversee clinic processes such as eligibility, missed appointments, late arrivals, and patient assistance programs to improve access to care, patient experience, and health outcomes. The specialist will also schedule specialty care appointments and connect patients to insurance application support, advocate for patient needs and link to resources, and maintain accurate documentation in EHR and other systems. They will track data and assist with grant reporting. Additionally, the role involves conducting outreach for preventive services (e.g., screenings, vaccinations, advanced directives), reducing barriers to ensure completion of appointments as well as improved ambulatory quality composite metrics. The specialist will assist with medication and vaccination applications for patient assistance programs, facilitate health promotion activities aligned with patient needs and funding requirements, and perform SDOH screenings (housing, food, transportation, employment) and connect patients to appropriate resources. They will provide culturally responsive peer support and education, including home visits when needed. The role also requires collaboration with staff to reduce cultural and language barriers in the ambulatory clinic setting, promoting culturally safe, trauma-informed practices and cultural humility among staff. Collaboration with grant/state partners to align care coordination with program goals and coordination with external organizations to reduce barriers and improve access to care are also key responsibilities.
Requirements
- High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), and Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health or Completion of program within one year of employment.
- Two years of community health or community service experience.
- One year experience in a clinical setting.
- Strong customer service and interpersonal skills
- Effective written and verbal communication
- Critical thinking and problem-solving
- Discreet handling of sensitive information
- Understanding of cultural humility and trauma-informed care
- Able to work independently and in teams
- Proficient with Microsoft Office
- Knowledge of EHR system
Nice To Haves
- Bilingual/multilingual preferred.
Responsibilities
- Assist with patient intake, scheduling, and follow-up to ensure continuity of care.
- Support and promote clinic programs, processes, and services, reducing barriers to care.
- Oversee clinic processes such as eligibility, missed appointments, late arrivals, and patient assistance programs to improve access to care, patient experience, and health outcomes.
- Schedule specialty care appointments and connect patients to insurance application support.
- Advocate for patient needs and link to resources.
- Maintain accurate documentation in EHR and other systems.
- Track data and assist with grant reporting.
- Conduct outreach for preventive services (e.g., screenings, vaccinations, advanced directives).
- Reduce barriers to ensure completion of appointments as well as improved ambulatory quality composite metrics.
- Assist with medication and vaccination applications for patient assistance programs.
- Facilitate health promotion activities aligned with patient needs and funding requirements.
- Perform SDOH screenings (housing, food, transportation, employment) and connect patients to appropriate resources.
- Provide culturally responsive peer support and education, including home visits when needed.
- Collaborate with staff to reduce cultural and language barriers in the ambulatory clinic setting.
- Promote culturally safe, trauma-informed practices and cultural humility among staff.
- Collaborate with grant/state partners to align care coordination with program goals.
- Coordinate with external organizations to reduce barriers and improve access to care.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
