Health Center Supervisor - Van Nuys, CA

Planned Parenthood Los Angeles•Los Angeles, CA

4d•$80,000 - $85,000

About The Position

Planned Parenthood Los Angeles is seeking an experienced and caring Health Center Supervisor with excellent communication and customer service skills to join our talented team at our Van Nuys Health Center in our San Fernando region. This is not a desk job. PPLA managers roll up their sleeves and help out wherever needed. As a working manager you will solve problems while managing staff and handling all matters related to the supervising and non-direct patient care related to services in a multi-leveled services facility. Responsible for assistance with day-to-day operations of a surgical health center for the efficient coordination, management of workflow, safe provision of quality patient care and implementation of new services. Oversee full range of services including but not limited to: reproductive health care, primary care, managed care, and surgical services. Looking for strong leaders to guide the health center with dedication and determination, leading PPLA to reach our goals. Encourage staff to unite around our common goal to serve the Los Angeles community with compassionate care. Candidates should be passionate about the Planned Parenthood mission and eager to provide access to reproductive health care. Ensure staff and patients are organized and supported through our workplace values. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission. About the position: Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors. Work closely in conjunction with the Health Center Operations management and Health Center Supervisors II & III as applicable Assure health centerâs compliance with Agency, state and federal regulations, by monitoring protocol compliance and service delivery and interfacing with on-site auditors Assist with the completion of staff training on front and back office duties such as: Pre-registration, Pre-admission, Insurance verification, Pre-certification, Collections of co-pays and deductibles, Billing, Patient intake, Patient procedures, Emergency procedures, Lab Duties, Infection control Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment Review and approve time cards of direct reports for bi-weekly payroll Track overtime, attendance and ETO Research and respond to questions regarding payroll issues Assist with matters related to the day-to-day supervising and non-direct patient care related services in a multi-leveled services facility. Oversee full range of services including but not limited to: reproductive health care, primary care, and managed care Responsible for ensuring that health center is in compliance with established performance metrics Understand the payor environment, billing and fee scale requirements of the Agency Perform on-call duties Work cooperatively with center staff to maintain maximum communication and support between center personnel, Center Manager, Health Center Supervisors, volunteers, patients, and Administration Work in conjunction with Area Manager, Health Center Supervisors, Senior Operations Management, Charge Clinicians/RN, and staff to implement new services, policies, and protocols Ensure inventory control policies and procedures are followed Assist with implementing additional services and training of staff as required

Requirements

High School Diploma or equivalent required
Medical Assistant Certificate, Bachelorâs Degree, or equivalent work experience required
Minimum of one-two (1-2) yearsâ experience in a health, medical or social service setting required
Primary/managed care experience required.
Ability to delegate to and empower staff effectively
Ability to work flexible hours, including extended hours and Saturdays as needed
Ability and willingness to travel within Los Angeles County

Nice To Haves

Reproductive health care experience strongly preferred

Responsibilities

Work closely in conjunction with the Health Center Operations management and Health Center Supervisors II & III as applicable
Assure health centerâs compliance with Agency, state and federal regulations, by monitoring protocol compliance and service delivery and interfacing with on-site auditors
Assist with the completion of staff training on front and back office duties such as: Pre-registration, Pre-admission, Insurance verification, Pre-certification, Collections of co-pays and deductibles, Billing, Patient intake, Patient procedures, Emergency procedures, Lab Duties, Infection control
Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment
Review and approve time cards of direct reports for bi-weekly payroll
Track overtime, attendance and ETO
Research and respond to questions regarding payroll issues
Assist with matters related to the day-to-day supervising and non-direct patient care related services in a multi-leveled services facility.
Oversee full range of services including but not limited to: reproductive health care, primary care, and managed care
Responsible for ensuring that health center is in compliance with established performance metrics
Understand the payor environment, billing and fee scale requirements of the Agency
Perform on-call duties
Work cooperatively with center staff to maintain maximum communication and support between center personnel, Center Manager, Health Center Supervisors, volunteers, patients, and Administration
Work in conjunction with Area Manager, Health Center Supervisors, Senior Operations Management, Charge Clinicians/RN, and staff to implement new services, policies, and protocols
Ensure inventory control policies and procedures are followed
Assist with implementing additional services and training of staff as required