Manager, Health Center

Cano Health•Temple Terrace, FL

About The Position

The Health Center Manager leads the daily operations of a clinic, overseeing clinical, administrative, and financial functions to support efficient, high-quality, patient-centered care. The role is responsible for team leadership, regulatory compliance, operational excellence, patient experience, and aligning clinic performance with value-based care metrics and strategic objectives. The Manager analyzes performance, supports quality improvement and patient retention, and works with care teams, regional leadership, Growth, HR, payroll, and community resources. The position also oversees timekeeping, PTO coverage, and the employee lifecycle for direct reports. Work is under usual office conditions and involves constant driving or travel to assigned clinics or territories, with expected travel of 0–25% as needed.

Requirements

One of the following education and experience combinations: high school diploma with 5 or more years of relevant experience in healthcare or a similar service industry; associate degree with 3 or more years of relevant experience; or bachelor’s degree in healthcare, business, or public administration with 2 or more years of relevant experience.
Strong leadership and coaching skills.
Excellent communication and conflict-resolution abilities.
Patient-first mindset and hands-on leadership style.
Proactive problem-solving and sound escalation judgment.
Deep understanding of value-based care and population health goals.
Ability to work in fast-paced, team-based environments.
Ability to respond to medical emergencies is identified as preferred, along with BLS certification.
Bilingual English and Spanish is preferred.
Ability to work at a personal computer and use a phone for extended periods.
Ability to stand, sit, walk, and occasionally climb; ability to lift up to 50 pounds.
Ability to travel to assigned clinics or territories as needed; expected travel is 0–25%.

Nice To Haves

BLS certification and ability to respond to medical emergencies.
Bilingual English and Spanish.

Responsibilities

Ensure smooth daily clinical operations, optimize provider schedules and patient flow, monitor visit types, and coordinate team huddles to close care gaps.
Supervise EMR workflows, encounter closures, and documentation accuracy.
Oversee safety standards, regulatory readiness, emergency preparation, and drills.
Reconcile daily collections, close billing days, manage petty cash, oversee clinic expenses in Oracle, and ensure financial protocols are followed.
Audit scheduling, coverage, interpreter and transportation needs, and room availability; lead end-of-day reviews and escalate critical issues.
Lead compliance efforts covering HIPAA, OSHA, infection control, and vaccine storage; monitor quality dashboards and lead incident reporting and corrective actions.
Serve as site leader for emergency response protocols.
Ensure seamless check-in and check-out and front desk operations; resolve complaints, oversee new patient onboarding, portal use, and patient education, and support non-compliance and disenrollment workflows.
Analyze performance trends and implement strategies to meet value-based care contract goals; collaborate with care teams and regional leaders on clinical and financial outcomes.
Participate in quality improvement workgroups and advocate for operational tools and resources.
Partner with the Growth team on clinic tours and new-patient onboarding; support retention and high-touch engagement strategies.
Coordinate with care managers and community resources to address Social Determinants of Health.
Oversee accurate, timely employee timesheets and compliance with organizational policies and labor regulations; maintain the PTO calendar and appropriate staffing coverage.
Coordinate with HR and payroll to resolve discrepancies and ensure accurate tracking of hours and leave balances; respond to staff inquiries about timekeeping and PTO.
Oversee hiring, job and compensation changes, and offboarding for direct reports; collaborate with regional leadership on organization-wide initiatives and strategic goals.
Hire, train, and manage front desk staff, medical assistants, and referral coordinators; conduct one-on-ones, huddles, and performance reviews; foster accountability, service excellence, and staff engagement; identify training needs and manage performance improvement plans.
Advocate for patients, follow up after hospitalizations, emergencies, or concerning lab results as needed, and document in eCW to support clinical care.
Greet patients warmly using their preferred names, assist them physically when needed, collaborate frequently with medical assistants and providers about schedules, and support clinic associates and team partnerships.
Travel to clinical sites as needed.
Use a computer and peripherals, software applications, and usual office equipment; work at a computer and on the phone for extended periods.