Camelback; SMI Experience (8529)

Terros Health•Phoenix, AZ

16d•$92,000 - $103,000•Onsite

About The Position

Terros Health is seeking a Health Center Director for our 51st Avenue Recovery Health Center location in west Phoenix, AZ. This is a full-time, on-site position, Monday-Friday, 8 AM to 5 PM. The Health Center Director will lead a multidisciplinary team in an integrated care model, focusing on whole-person care for individuals with Serious Mental Illness (SMI) and those seeking behavioral and physical health services. The role requires an understanding of Arizona's RBHA system and a commitment to fostering a culture of hope, health, and healing. An Independent Licensed Clinician (LCSW or LPC) is strongly preferred. The position involves administrative supervision, oversight of operational activities, ensuring compliance with regulations and accreditation standards, and promoting a safe recovery environment. The Director will serve as a subject matter expert in areas such as SMI treatment, integrated care models, and evidence-based practices. Responsibilities include overseeing all structure and program operations, staff development, ensuring staff meet production requirements, and collaborating with internal departments and clinical leadership to improve service delivery. The role also involves using clinical and financial data to drive performance improvement activities.

Requirements

Must have a master’s degree in behavioral health, health care administration, public health, or related field or a bachelor's degree in the field of behavioral health, healthcare, or business and 4 years of healthcare leadership experience, or GED/High School Diploma with a minimum of 6 years of healthcare/behavioral health leadership experience
Must have at least 5 years of experience in integrated health care or in a Federally Qualified Health Center
Must have at least 3 years of experience in a leadership role
Experience with medical and/or behavioral health documentation and billing standards
Experience working with physicians, medical leadership, practice managers, and/or clinicians
Proficient using computer-based systems including electronic health records (NextGen preferred), Microsoft Outlook, and other Microsoft Office products
Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy
Must pass a TB Test and Drug Screen
Background Check Required

Nice To Haves

LCSW or LPC Preferred
Independent Licensed Clinician Strongly Preferred (LCSW or LPC)
3+ years of supervisory experience required
5+ years of integrated care or FQHC experience required
RBHA Experience
SMI Experience Required
New Hires Only
Spanish, Vietnamese, Korean, Arabic, Farsi, Swahili or ASL: $2/hour for a licensed Clinician (Approximately $4160 Annually) or $1/hour for non-licensed
NextGen preferred

Responsibilities

Serves as the administrative supervisor of a Federally Qualified Health Center working with individuals seeking outpatient care for both behavioral health and physical health conditions.
Provides oversight and supervision, training and mentoring for direct and non-direct reports providing services to patients in the care of Terros Health.
Evaluates patient care, and promotes an environment of compassionate, high quality service to enrolled individuals.
Creates an environment that promotes an outstanding, patient-focused, healthcare experience.
Supervises operational activities ensuring program services are provided in accordance with policies and procedures, local and federal laws, licensure, contract requirements and CARF accreditation standards.
Embraces the recovery philosophy and promotes a safe recovery environment for patients.
Directly supervises Clinical Site Managers, as well as other staff at their respective site(s).
Serve as a subject matter expert for Terros Health in a specific area of expertise, which may include treatment for patients with criminal justice involvement; treatment for substance use disorders; suicide risk assessment and prevention; integrated health care/primary care/FQHC care models; and other evidence-based practices.
Responsible for overseeing all structure and program operations for the Health Center, including operations for behavioral health and substance use treatment services, primary care, practice management, and ancillary services.
Holds regular staff meetings with service lines and coordinates staffings for difficult cases.
Ensures Clinical Site Manager provides clinical oversight and clinical supervision per Arizona licensure regulations
Administratively supervises assigned staff and assures their professional development through continuing education, training, and leadership development activities
Responsible for ensuring staff meet minimum production requirements, as set forth by Terros Health leadership, including same day documentation, and billable service hours.
Ensures that site staff are providing effective and appropriate coordination of care to internal and external provider agencies, state entities, or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, case management team, etc.) as needed.
Serves as liaison among internal departments, including informatics, service excellence, revenue cycle, human resources, and other clinical programs
Collaborates effectively with clinical and medical leadership and service lines.
Works collaboratively to ensure the overall improvement of the quality of clinical service delivery to patients served at Terros Health. This includes participation in facilitation of training opportunities for Terros Health staff as a whole.
Effectively uses clinical and financial data to initiate performance improvement activities to assist individual clinicians and/or teams to deliver excellent integrated health care. This includes reviewing financial reports, productivity reports, and other reporting mechanisms supplied through Terros Health