Health Care Support

Anuvia Prevention and Recovery Center, Inc. • Charlotte, NC

3h • $19 - $21 • Onsite

About The Position

Anuvia Prevention & Recovery Center is a non-profit behavioral health organization dedicated to helping individuals and families affected by substance use disorders and mental health challenges. With compassion, integrity, and a commitment to evidence-based care, Anuvia empowers people to reclaim their lives and build healthy futures. Joining our team means joining a mission-driven community that values Adaptability, Nurturing, Unity, Vitality, Integrity, and Accountability.

The Health Care Support position provides administrative and care coordination support to ensure efficient client intake, insurance verification, and service delivery. This role interacts daily with clients, providers, and insurance companies to facilitate admissions, maintain accurate records, and support continuity of care — all while ensuring compliance with regulatory and confidentiality requirements.

Requirements

• High school diploma or equivalent required
• Proficiency in MS Office and Electronic Health Record systems
• Strong knowledge of medical terminology and insurance/payer processes
• Excellent communication, organizational, and attention-to-detail skills
• Valid NC or SC Driver’s License required

Nice To Haves

• post-secondary education preferred
• Minimum two years of experience in insurance authorization, billing, or business administration (preferred)
• Experience in substance use disorder treatment settings a plus
• CADC, CADCR, CADCI, or Qualified Professional (QP) credential preferred at higher levels

Responsibilities

• Answer and route incoming calls promptly; address client and provider needs with professionalism
• Conduct client admissions, orientation, and intake; connect clients with needed services
• Verify insurance benefits, check eligibility, and submit prior authorization requests via payer portals
• Process payments, refunds, and account adjustments; prepare financial estimates for patients
• Maintain accurate client records in the Electronic Health Record (EHR) system
• Coordinate care and maintain up-to-date community resource information
• Ensure strict confidentiality of client information in compliance with HIPAA and 42 CFR Part 2
• Handle data entry, follow-ups, and correspondence with clients, providers, and insurance companies
• Support utilization management documentation and assist with prior authorization processes
• Keep the reception area clean and welcoming; assist visitors and clients to their destination
• Stay current on federal and state insurance laws, ASAM determination, and regulatory requirements
• Credentialed staff (CADC/QP) may also perform screenings, assessments, treatment planning, and group facilitation within their scope of practice

Benefits

• Health Benefits: Enroll coverage 1st of the month after hire.
• Generous Time Off: Competitive PTO policies to support your work-life balance.
• Company-Provided Disability Insurance: Short- and long-term coverage included.
• 401(k) — 7% Employer Contribution: Employer contributes 7% after your first year.
• Continuous Learning & Development: Online training library and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED