Health Care Support

Anuvia Prevention and Recovery Center, Inc.•Charlotte, NC

9h•$19 - $21•Onsite

About The Position

Anuvia Prevention & Recovery Center is a non-profit behavioral health organization dedicated to helping individuals and families affected by substance use disorders and mental health challenges. With compassion, integrity, and a commitment to evidence-based care, Anuvia empowers people to reclaim their lives and build healthy futures. Joining our team means joining a mission-driven community that values Adaptability, Nurturing, Unity, Vitality, Integrity, and Accountability.

Requirements

High school diploma or equivalent required
Proficiency in MS Office and Electronic Health Record systems
Strong knowledge of medical terminology and insurance/payer processes
Excellent communication, organizational, and attention-to-detail skills
Valid NC or SC Driver’s License required

Nice To Haves

post-secondary education preferred
Minimum two years of experience in insurance authorization, billing, or business administration (preferred)
Experience in substance use disorder treatment settings a plus
CADC, CADCR, CADCI, or Qualified Professional (QP) credential preferred at higher levels

Responsibilities

Answer and route incoming calls promptly; address client and provider needs with professionalism
Conduct client admissions, orientation, and intake; connect clients with needed services
Verify insurance benefits, check eligibility, and submit prior authorization requests via payer portals
Process payments, refunds, and account adjustments; prepare financial estimates for patients
Maintain accurate client records in the Electronic Health Record (EHR) system
Coordinate care and maintain up-to-date community resource information
Ensure strict confidentiality of client information in compliance with HIPAA and 42 CFR Part 2
Handle data entry, follow-ups, and correspondence with clients, providers, and insurance companies
Support utilization management documentation and assist with prior authorization processes
Keep the reception area clean and welcoming; assist visitors and clients to their destination
Stay current on federal and state insurance laws, ASAM determination, and regulatory requirements
Credentialed staff (CADC/QP) may also perform screenings, assessments, treatment planning, and group facilitation within their scope of practice