Health Care Specialist - Poison Center

Hennepin Healthcare•Minneapolis, MN

2d•Onsite

About The Position

Under supervision by a pharmacist or specialist in poison information, provides emergency information and treatment recommendations by phone for poison exposures involving substances of a nontoxic or minimal toxic nature; and promote public poison prevention education.

Requirements

2 years of college education (health and/ or science related studies preferred)
Graduation from an accredited Pharmacy Technician Program, or Licensed Practical Nurse Program, Emergency Medical Technician-Paramedic Program
An approved equivalent combination of education and experience
Computer skills are required
Strong verbal and writing skills

Responsibilities

Promotes positive customer relations in dealing with patients, visitors, and other employees
Responds to telephone calls from the public regarding nontoxic or minor poison exposures: determine the type and severity of each exposure; and recommends initial first aid and treatment advice per poison center guidelines
Responds to telephone calls requesting tablet identification, basic poison information and poison prevention questions
Performs follow-up calls
Accurately records medical case information utilizing computerized data collection software
Participates in case review and quality assurance activities
Provides public poison prevention education
Participates in training of new poison information providers
Completes special projects as assigned
Promotes effective working relations and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives
Responsible for all intradepartmental communication by staff meeting or in-service attendance and information sent by email. Maintains a working knowledge of the poison center policy and procedure manual
Acts consistently with all HRPC policies, procedures and clinical guidelines and refers all calls outside the scope of their position